Head of Technology, LATAM

• Define and lead the technology strategy and roadmap for the LATAM region, aligning with global technology standards and regional business priorities.
• Oversee IT infrastructure, network, and systems across all hotels in the region, ensuring high availability, security, and performance.
• Lead the selection, implementation, and support of core hotel systems, including PMS, POS, revenue management, and guest experience platforms.
• Partner with hotel General Managers and department heads to identify technology needs and deliver solutions that improve operational efficiency and guest satisfaction.
• Build, mentor, and manage a regional team of IT professionals, fostering a culture of service, accountability, and continuous improvement.
• Drive cybersecurity and data privacy compliance across the region, in line with company policy and local regulatory requirements.
• Manage relationships with regional technology vendors and service providers, negotiating contracts and ensuring service levels are met.
• Own the regional technology budget, balancing cost control with investment in innovation and infrastructure upgrades.
• Support new hotel openings, transitions and renovations by planning and executing technology deployments on time and within budget and respective POBs.
• Collaborate closely with global IT, Digital, and Revenue Management teams to align regional initiatives with broader company objectives.
• Stay current on emerging hospitality technology trends and identify opportunities to enhance the guest and employee experience across the portfolio.
• You have significant experience in a senior technology leadership role, ideally within hospitality, resort, or multi-property environments.
• You have hands-on knowledge of hotel systems such as PMS, POS, and revenue management platforms, along with core IT infrastructure and networking.
• You have experience managing technology across multiple properties or sites, ideally spanning several countries within Latin America.
• You are a strong people leader, able to build and develop a distributed regional team and collaborate effectively across functions and hotel-level teams.
• You have a solid understanding of cybersecurity practices and data privacy regulations relevant to the region.
• You are comfortable traveling regularly across the region to support hotels, openings, and regional initiatives.
• You are a clear communicator, able to translate technical topics for non-technical stakeholders, including senior hotel and business leaders.
• You have strong written and verbal communication skills in both English and Spanish; Portuguese proficiency is a plus.
• You are a strategic thinker who can also roll up your sleeves and troubleshoot operational issues when needed.
• You are highly organized, able to manage multiple projects, vendors, and priorities simultaneously without losing attention to detail.
• You exhibit sound judgment and diplomacy, and the ability to represent technology as a business partner in high-visibility settings.
• Someone proactive and able to work independently but likes being sociable & collaborative too
• Someone who loves to think strategically but also has a creative eye for detail
• You’re looking for a place where you can be you; no clones in suits here
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way

ivan.ramireztlapapal@ennismore.com

pedro.pech@ennismore.com