Application Support Engineer 1970

Application Support Engineer 1970 - User Experience Researchers Pte.Ltd | Career Page

Application Support Engineer 1970

Cyberjaya, Selangor, Malaysia

Apply for Position Or refer someone

Job Openings Application Support Engineer 1970

About the job Application Support Engineer 1970

Job Summary

We are looking for a proactive and technically skilled Application Support Engineer to support and maintain APAC applications. The ideal candidate will have strong experience in incident and change management, hands-on Java and Jasper development, and basic knowledge of Microsoft Azure infrastructure. This role requires both local and remote customer support capabilities, along with experience in project environments.

Key Responsibilities

• Provide application support for APAC applications, ensuring high availability and performance.
• Handle incident management and change requests in accordance with SLA requirements.
• Provide local and remote customer support, troubleshooting and resolving application-related issues.
• Perform Java and Jasper development, deployment, and maintenance tasks.
• Participate in project implementation activities, including testing, deployment, and post-go-live support.
• Identify and fix security vulnerabilities, and deploy patches as required.
• Monitor server performance, system health, and capacity, ensuring optimal operation.
• Support application deployment and infrastructure activities within Microsoft Azure (basic level).
• Document issues, resolutions, and technical procedures for knowledge sharing and compliance.

Requirements

Experience

• Minimum 2 years of experience handling incident and change requests.
• Minimum 2 years of experience supporting customers (both local and remote).
• Minimum 1 year of hands-on experience in Java and Jasper development and deployment.
• Minimum 1 year of working experience in projects (implementation, upgrade, or enhancement).

Technical Skills

• Primary Skill Area: Application Development
• Technology: Java
• Proficiency: Advanced
• Secondary Skill Area: Infrastructure
• Technology: Microsoft Azure
• Proficiency: Basic

Additional Skills

• Experience in fixing security vulnerabilities and deploying patches.
• Experience in monitoring server performance and capacity management.
• Strong troubleshooting and analytical skills.
• Good communication skills and ability to work with regional (APAC) stakeholders.

Preferred Qualifications (Optional)

• Experience in production support environment.
• Familiarity with ITIL processes.
• Experience working in multi-country/regional support models.

Apply for Position

Or refer someone

Share

• Facebook
• Line
• LinkedIn
• X (Formerly Twitter)
• Whatsapp
• Email