Desktop Support Analyst

Job ID : 0002606359

Role : Desktop Support Analyst

Location : Indianapolis IN 46240

Duration : 6-12 Months

Job Description

Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft.

Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications.

Bachelor’s Degree or equivalent.

1-2 years related work experience.

Position Summary

This is a driving position must use own vehicle and pass motor vehicle check.

• Provide technical support on operational or maintenance aspects of system equipment.
• Diagnose mechanical, hardware, software and systems failures, using established procedures.
• Basic technical understanding of Wi Fi networks, switches and routers.
• Perform remote, on-site or in-house servicing and/or repair of company products/services.
• Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11
• Wyse Thin Appliance using Citrix
• Signature Capture Device
• Receipt Printer
• Corded Scanner
• Netgear/Aruba Router

Position Requirements

Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.

Reliable transportation as needed to move between sites throughout the day as necessary

Basic Qualifications

High school diploma or equivalent

One year technical support experience

One year customer service experience

Regards,

Happy Singh

Sr.Technical Recruiter

Office

972-455-8296

happy.singh(@)mcpsinc.com

Thanks and Regards,

Happy Singh

Office: 972-455-8296

happy.singh(@)mcpsinc.com