DESKTOP SUPPORT

Purpose of Role

The primary function of this role is to provide desktop support to the end users within Clifton, with a secondary function to support, learn and develop in the arena of server and application support.

This role requires excellent technical, initiative and communication skills to ensure consistent delivery of services. It is necessary that a first class awareness of the environment across all platforms is understood and that this knowledge is articulated clearly at all times. It is a key requirement that regular updates of project progress and key activities are communicated to line manager. In addition it is imperative that service desk queues are monitored and updated in accordance with the service desk processes and assigned tasks.

Working as part of the Technical Services Team to ensure that all desktop, server, network and telephony components are monitored and available to meet the target of 99.9% uptime.

Key Duties and Responsibilities

Support for all Windows services and applications for desktop at Clifton

Support for all MAC services and applications for desktop at Clifton

End user support on all corporate platforms including mobile devices

Regular maintenance and updates to all applications and desktop hardware

Monitoring all Clifton desktop systems to ensure error detection as early as possible

Ensuring the security of desktop and mobile devices

Ensuring uptime of all desktop systems in line with any SLAs

Providing regular progress reports to line manager

Ensuring assigned service desk tasks are kept up to date and that support issues are resolved in a timely manner

Ensuring sufficient monitoring and alerting is in place for all relevant desktop systems

Keeping asset and change management systems up to date at all times

Documenting all work and ensuring measures are in place to allow others to pick up support and project work where necessary

Quick learner and a ’can-do’ attitude.

Skills and Experience

Windows and Apple desktop and application support

Virus Protection and Updates

Security Patching

Keeping all documentation and diagrams up to date and accurate

Performing all daily checks consistently and resolving issues

Windows 7, MAC OSX & Linux

SCCM

Sophos

Office 2010/2013

iOS, Android & Blackberry devices

Schedule

You will be asked to participate in a rotating shift pattern ranging from 7:00am-12:00am.

During Sale time (twice a year for 6 weeks) you will be asked to work a rotating shift on a 24/7 schedule.

All your information will be kept confidential according to EEO guidelines.

Title

Desktop Support

Location

Mahwah, NJ

Duration

6 Months contract to hire