Advisor, Global Infrastructure Operations

Infrastructure Strategy & Design Implementation

• Assist with development of roadmaps, policies and standards to achieve

desired future state IT infrastructure for the organisation.

• Recommend process, product or service improvements, resource optimisation

and cost savings.

• Partner with stakeholders to define infrastructure operations and maintenance

requirements for new technology implementations.

• Anticipate internal and/or external business challenges and/or regulatory

issues.

• Evaluate trends and new technologies in engineering to enhance infrastructure

and orchestration.

• Assist in the design, implementation and execution of back up and disaster

recovery plans for infrastructure.

• Manage exceptions to architectural standards at an infrastructure level.
• Develop communication plans for stakeholders engagement.

Facilitate the evaluation and selection of infrastructure technology and the

design of configuration standards.

Infrastructure & Network Development & Maintenance

• Forecast utilisation patterns and identifies modifications or upgrades.
• Conduct capacity workload modelling and availability analysis for platforms and

environments.

• Recommend changes and/or enhancements for improved systems availability,

reliability and performance.

• Monitor infrastructure availability and performance to ensure compliance with

SLAs. Measure KPIs at service end points and gather accurate, real time data

on the service provided.

• Run activation tests to ensure a service instance delivers on its KPIs.
• Assist in development of SLAs, metrics and key performance indicators.
• Ensure adherence to security requirements, regulatory and legal compliance in

infrastructure operations and maintenance activities.

• Recommend and implement software or hardware changes to rectify problems

or address improvement opportunities.

• Assist in post implementation and continuous improvement efforts to enhance

performance and provide increased functionality.

Infrastructure & Network Development & Maintenance (Con't)

• Utilize modern development platforms and languages to develop custom

solutions to comply with moving on-premise applications to the cloud.

• Analyzes technical needs, requirements, and state of the network’s

infrastructure design, integration, and operations.

• Work closely with outsourced service providers to facilitate the planning,

forecasting, implementation and identification of requirements for network

systems (both physical and virtual). This includes fulfillment of end-to-end

services.

• Assess performance of key partners and vendors according to defined service

delivery metrics.

• Serve as a high level technical resource on large scale projects and assist in

resolving complex technical problems on new and existing implementations.

• Support and work alongside cross-functional engineering team on the latest

technologies.

Enterprise Architecture & Modernization

• Support the lifecycle and maintenance of enterprise middleware or database

platforms.

• Build, implement and maintain robust solutions for middleware or database

products to meet business demands including performance tuning, upgrades,

clustering, redundancy and disaster recovery.

• Modernize platform design and security practices etc.
• Build and implement the Cloud architecture platform and DevSecOps practices.
• Provide specialist advice and act as the last point of contact for case

escalations. Liaise with Management team on rectifications and service recovery

actions where required.

• Manage incidents and changes on systems, storage and backup infrastructure.
• Supervise the setup of new IT Infrastructure including physical servers, SAN

storage, virtual server environment, enterprise backup and recovery and UAT

with external technology vendors.

• Oversee and plan for system administration related activities.

Substantial comprehensive job related experience in own area of expertise to

fully competent level (Over 6 to 10 years).

Regional or global experience is mandatory for this role (Over 2 to 3 years).

Experience of supervising and coaching people and directing resources to

achieve specific end results within limited timeframes is an added advantage.