IT LIS/Beaker Supervisor

The LIS / Beaker Supervisor provides strategic, technical, and operational leadership for the Epic Beaker (Clinical Pathology and Anatomic Pathology) application teams, overseeing the planning, design, implementation, optimization, maintenance, and support of the Beaker laboratory information systems. This role partners closely with Laboratory, Pathology, Clinical Operations, IT leadership, Epic application teams, vendors, and third-party interface partners to translate clinical and operational requirements into scalable, compliant, and efficient technology solutions that improve laboratory quality, workflow efficiency, patient safety, and end-user satisfaction.

The LIS / Beaker Supervisor serves as the organization's subject matter expert for Epic Beaker, providing leadership for application governance, system lifecycle management, release planning, change control, production support, issue escalation, and continuous process improvement. The role oversees complex system integrations, testing, upgrades, regulatory readiness, and application performance while ensuring adherence to organizational standards, Epic best practices, accreditation requirements, and applicable regulatory guidelines.

In addition to technical leadership, the LIS / Beaker Supervisor is responsible for managing and developing a high-performing team of Beaker analysts through performance management, workforce planning, scheduling, coaching, mentoring, resource allocation, and professional development. The Supervisor establishes team priorities, monitors service levels and operational metrics, promotes cross-training and knowledge sharing, and fosters strong partnerships with operational stakeholders to ensure reliable 24x7 application support and the successful delivery of strategic initiatives across the laboratory enterprise.

The LIS / Beaker Supervisor must possess a minimum of five (5) years of experience designing, building, implementing, and supporting Laboratory Information Systems (LIS) applications in an acute care hospital or integrated health system environment, including at least three (3) years of experience supervising technical staff and/or leading complex enterprise healthcare IT initiatives.

Prior experience at UCSF Health, UCSF Benioff Children's Hospital Oakland, or another academic medical center is strongly preferred.

Epic certification (or equivalent demonstrated experience) in one or more of the following applications is required:

• Beaker Clinical Pathology (CP)
• Beaker Anatomic Pathology (AP)

Department Overview

The Clinical Applications Team is responsible for designing, testing, and implementing the clinical aspects of UCSF’s Electronic Health Record. This includes interoperability with other third-party systems and devices.

Our Core Values include

Judgment

Makes wise decisions, root causes, thinks strategically, and prioritizes what to do now and what can be improved later.

Communication

Listens well, concise and articulate in speech and writing, treat people with respect independent of their status or disagreement with you & maintain calm poise in stressful situations.

Impact

Accomplish amazing amounts of important work, colleagues can rely upon you, focus on results,

exhibit bias-to-action, and avoid analysis-paralysis

Innovation

Find practical solutions to hard problems, suggest better approaches, new ideas that prove useful, stay nimble by minimizing complexity and finding time to simplify.

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

30

Yes

Supervises and coordinates daily operations and activities of clinical applications team. Evaluates quality and productivity of work with regard to optimal user experience and functionality of systems.

20

Yes

Selects, develops and evaluates staff, or provides input to management to ensure efficient operations. Recommends salary actions, terminations, performance ratings and other personnel matters.

25

Yes

Provides Strategic guidance on implementation of clinical applications methods, systems, processes, with responsibility for meeting project goals, objectives, and timelines within budgets

25

Yes

Oversees the support system for end users, which includes training users in application workflows and procedures, development of user aids and tools, troubleshooting and resolving user problems, and coordinating outside service and support as needed.

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

REQUIRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Minimum 5 years of relevant work experience, with at least three years in a supervisory/management role
• Certification: Beaker Clinical Pathology (CP)
• Advanced knowledge of clinical applications software development.
• Advanced knowledge of Clinical Communications hardware and software.
• Available for 7 x 24 application support
• Demonstrated ability to effectively lead and supervise a technical team and to manage the complex workflow and multiple priorities involved with clinical applications.
• Strong knowledge of clinical applications operations, including methods, concepts, policies, procedures, programming, development, deployment, testing, training, troubleshooting, operating systems, medical terminology, and clinical workflows and processes.
• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine the appropriate level of intervention, and develop and apply effective solutions.
• Advanced interpersonal skills, with the ability to collaborate productively with IT professionals, clinicians, customers, staff, and vendors to promote optimal functionality and integration of systems.
• Strong written and verbal communication skills, with the ability to convey complex technical information and instructions in a clear, concise, and specific manner to subordinate staff, management, and all end users of clinical applications.

REQUIRED CERTIFICATIONS

• Beaker Clinical Pathology (CP)

PREFERRED QUALIFICATIONS

• Demonstrated ability to work effectively with senior management on operational and policy issues, with the skills to gather data, and prepare and present and reports on department operations and performance.
• Strong knowledge of human resources practices and policies, with the ability to train, monitor, evaluate, and document staff activities and performance and contribute to decision-making on personnel matters.
• Certified Lab Specialist (CLS) or equivalent license
• Beaker Anatomic Pathology (AP)