Need a Help-desk Support in Golden, Colorado

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Lives local. In person interview required.

Type Qualifications Competency Experience Required

Skills A+ Proficient 1-2 yrs No

Skills Active Directory Proficient 1-2 yrs Yes

Skills Adobe Acrobat Novice 6 mths - 1 yr No

Skills Communication skills both verbal and written Advanced 2-3 yrs Yes

Skills DOS Novice <6 mths No

Skills Java Novice 6 mths - 1 yr No

Skills JD Edwards Enterprise One (ERP) Novice <6 mths No

Skills Learning ability Advanced 4-5 yrs Yes

Skills Mac OS Novice 6 mths - 1 yr No

Skills Microsoft Office Proficient 2-3 yrs Yes

Skills Windows 10 Proficient 1-2 yrs Yes

Skills Windows 9x/2000/XP/NT/Vista/7 Proficient 2-3 yrs Yes

Thanks and Regards,

Karan Sharma

510-254-3300 ext. 150