Global IT Support Officer

Global IT Support Officer - Kate Worthington | Career Page

Bangkok, Bangkok, Thailand

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Job Openings Global IT Support Officer

Global IT Support Officer - (L1 - L2 Support: Open to any Nationalities)

Bangkok, Thailand (BTS and MRT Accessible)

Hybrid working mode with 2 days' work from home per week with flexible working hours
Additional 10 days of work from anywhere per year

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Provide 24x7 IT support for international banks from a centralized service center in Bangkok.
Respond to user requests via online, phone, email, and ticketing systems, logging them into the service desk application.
Act as the single point of contact (SPOC) for global end-users, handling IT issues and resolutions.
Communicate incident details to stakeholders and coordinate with 2nd Tier support teams.
Analyze monitoring data to identify problems before escalation.
Collaborate remotely with local IT, development teams, Corporate IT, and vendors.
Improve technical, functional, and interpersonal skills.
Enhance customer satisfaction skills.
Handle assigned tasks under pressure, multitask, and support teamwork.
Suggest and implement process improvements, including automation.

Bachelors Degree in Computer Science, Computer Engineering, or equivalent experience.

Excellent communication skills in English (written and oral) for working with international customers.

Minimum 3-5 years experience in a shared service environment or customer support service center.
Experience in user support of client applications, PC/Windows network infrastructure, and customer business applications.
General knowledge of Microsoft Windows OS, Windows Server OS, MS Office suite, Office 365.
Knowledge of Microsoft Active Directory, LAN networking, VPN, TCP/IP, and network troubleshooting.
Understanding of web applications, databases, and internet concepts.
Knowledge of monitoring systems (e.g., Zabbix, Splunk).
Strong IT infrastructure and operations understanding.
Critical thinking, problem-solving, adaptability, continuous learning, attention to detail.
Linux system administration and scripting/automation knowledge is a plus

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