ServiceNow Senior Software Engineer - AI

NewRocket

Posted 24d ago

The employer’s full description could not be read from their board. This is a summary of the posting — follow the apply link for the original.

Interface with end-users, IT teams, and key stakeholders to gather systems requirements
Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into ServiceNow modules (ITSM, ITOM, CSM, HRSD)
Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems
Configure integrations between ServiceNow via REST/SOAP web services and other applications
Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
Participate in user acceptance testing of resulting maps, impact rules, and event management work
Promote update sets and data across applicable ServiceNow environments
Remediate production incidents related to the scope
Align with existing ServiceNow technical lead for map/event work to ensure consistent approach

3+ years of experience implementing, administering, configuring, or developing ServiceNow in 2 or more capabilities (e.g., ITSM, ITOM)
Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist
Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows
Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud-to-cloud
Experience with Web Services Integration (SOAP, REST) and bi-directional automated integration between two systems
Experience with Data Extraction Technologies (e.g., JDBC, ODBC) or ETL integrations
Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
Experience with ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting
Bachelor's or Master's degree in Computer Science, Information Technology, AI/ML, or related field
Willing and able to continue education within the ServiceNow platform and complete ServiceNow competency certifications and module accreditations

Skills