Forward Deployment Engineer

About the Role

This role sits at the technical intersection of product and customer deployments for a fast-growing AI phone automation platform serving small and medium-sized businesses. You will own end-to-end deployments, from requirements capture through integrations, glue code, and monitoring, and feed learnings directly back into the product. It is a high-impact position on a small, high-velocity team where your work ships to real customers in production.

What You'll Do

• Act as the technical bridge between product and customer setups, translating requirements into robust implementations.
• Lead production rollouts of AI assistant configurations, including workflows, logic, data flows, prompts, and guardrails.
• Implement integrations with third-party systems via APIs, webhooks, and common services such as CRMs, calendars, ticketing, and payments.
• Develop small-to-medium features and glue code to map customer use cases to production systems, with tests, monitoring, and logging.
• Debug live issues across calls, flows, and data, and deploy rapid fixes under production conditions.
• Build reusable templates, deployment playbooks, and best practices to make setups scalable and repeatable.
• Maintain a fast feedback loop into product by surfacing pain points, feature gaps, and recurring patterns with concrete recommendations.

What We're Looking For

• Several years of practical experience capturing customer requirements and translating them into production implementation plans.
• Production experience with LLM-based applications, including prompting, tool use, RAG, evaluation, and failure modes.
• Hands-on API, webhook, and third-party integration experience, including common auth patterns such as OAuth and API keys.
• Strong coding ability to implement glue code and features, plus testing, monitoring, and logging experience.
• Cloud fundamentals covering deployments, observability, and production debugging.
• German proficiency at B2 level or above (exceptional candidates without German may be considered on a case-by-case basis).
• Pragmatic, delivery-focused mindset that emphasizes shipping fast and iterating.
• Bonus: voice or telephony integration experience, workflow automation tools, TypeScript or Python, SQL, or GDPR/privacy considerations.

Compensation & Benefits

Salary range

60,000 to 90,000 EUR annually. Visa sponsorship is not available.

Location

Fully remote, based in Germany or Austria.