Quality Systems & Continuous Improvement Analyst (Customer Onsite)

As a Quality Systems & Continuous Improvement Analyst, you will merge hands-on site enablement with advanced predictive analytics. This role bridges site-level defect triage with network-wide risk modeling, taking the tactical outputs of Quality Assurance and the analytical frameworks of Risk Systems to actively design, execute, and govern end-to-end continuous improvement programs. By breaking down the execution-analysis silo and introducing dynamic risk governance, you will provide operations teams with the analytical tooling and senior coaching needed to independently drive high-impact Six Sigma initiatives and prevent delayed corrective actions.

Top Daily Responsibilities

• Oversee incoming Root Cause Corrective Actions (RCCAs), site-to-site issues, and audit findings, automating the flow of tactical defect data into BigQuery.
• Run the four-step predictive workflow (Define, Prepare, Analyze, Communicate) to identify emerging failure patterns before they impact Service Level Agreements (SLAs).
• Lead cross-functional root cause analysis for multi-site issues and translate predictive model outputs into actionable "Path to Green" mitigation plans.
• Standardize Quality Management System (QMS) protocols across the global network and conduct advanced statistical training for site leads.

Duties & Responsibilities

Operations & Quality Governance

• Oversee incoming RCCAs, site-to-site issues, and audit findings to ensure immediate triage and resolution.
• Standardize QMS protocols across the global network and govern all network-wide quality documentation.
• Ensure failure modes are systematically pipeline-updated to network PFMEAs, eliminating static, reactive risk governance at the site level.

Risk Analytics & Predictive Modeling

• Automate the flow of tactical defect data into BigQuery to recalibrate dynamic PFMEA Occurrence and Detection scores in real time.
• Build and execute predictive models using BigQuery and R Markdown to accurately forecast and flag emerging failure patterns.
• Execute the four-step predictive workflow (Define, Prepare, Analyze, Communicate) to maintain an active pulse on operational risk.

Continuous Improvement & Projects

• Lead cross-functional root cause analysis (using 5-Why, Fishbone diagrams, and PFMEA) for complex, multi-site operational issues.
• Translate analytical model outputs into pre-built "Path to Green" mitigation plans for executive and leadership reviews.
• Actively design and govern end-to-end continuous improvement programs, bridging tactical defect management with strategic risk modeling.

Stakeholder Management & Enablement

• Act as a senior coach to operations teams, providing the analytical tooling and frameworks needed to scale high-impact Six Sigma initiatives.
• Conduct advanced statistical and Six Sigma training for site leads to elevate local continuous improvement capabilities.
• Align cross-functional teams by clearly translating complex predictive analytics into executable operational strategies.

Experience and Education Requirements

• 8+ years of experience in Quality Engineering, Quality Systems Management, or Continuous Improvement within global logistics or operations.
• Master Black Belt or Senior Green/Black Belt certification required.
• Advanced proficiency in SQL/BigQuery, statistical modeling (R, Python, or Minitab), and Business Intelligence dashboard creation (R Markdown, Looker).
• Expert-level knowledge of ISO 9001 standards, PFMEA, and dynamic risk scoring (RPN calculation).
• Proven ability to merge hands-on tactical execution with high-level predictive analytics and cross-functional leadership.

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus