IT Manager, Greater China Region

The GCR Manager is responsible for managing IT operations and projects within the subsidiaries in their region, covering all IT-related matters to meet the needs of the subsidiaries and the group. They also oversee regional IT projects, ensuring their successful integration into the technical environment. They act as a strategic partner for their region, guaranteeing consistency, performance, and alignment of services with the company's objectives.

Regional IT Leadership

• Represent Global IT across the region.
• Act as trusted advisor to regional leadership.
• Ensure effective collaboration with Global IT functions.
• Govern regional IT service providers and local resources.
• Drive continuous improvement of IT services and user experience.

Service delivery & User experience

• Ensure the availability and performance of the information systems within your domain.
• Define and monitor information system performance indicators in accordance with the SLAs established with stakeholders.
• Implement and oversee preventive and corrective maintenance activities for the information systems within your domain.
• Monitor the backlog of incidents, problems, and services, ensuring compliance with ITSM rules.
• Govern outsourced support partners.
• Coordinate major incidents and escalations.
• Support executive and VIP technology needs.

Business engagement & roadmap

• Communicate the department's strategy as defined by management.
• Participate in defining and communicating the roadmap for the department's activities.
• Monitor the execution of the roadmap and measure the department's performance against key performance indicators (KPIs).
• Identify opportunities and risks and adapt the roadmap accordingly.
• Participate in defining the team's priorities based on objectives and operational constraints.
• Ensure the alignment of the department's technological solutions with the IT system.
• Capture and prioritize business requirements.
• Support business cases and demand management activities.
• Facilitate change management and user adoption.
• Identify opportunities for innovation and efficiency.

Technology delivery & projects

• Oversee projects related to their area of expertise.
• Oversee the planning of human (internal and external), material, and financial resources, and ensure their availability.
• Monitor project progress, identify any deviations from established objectives (costs, deadlines, quality), and implement corrective measures.
• Participate in project reviews to assess project progress and contribute to problem-solving.
• Ensure regular communication of project status to stakeholders and ensure they are informed of decisions and developments.
• Report regularly to their manager on project progress.
• Collaborate with other teams to support cross-functional projects and initiatives.

People management

• Participate in defining and optimizing the team's human resource needs.
• Collaborate with HR to ensure an effective recruitment process.
• Organize and monitor the onboarding of new employees.
• Encourage skills development and identify support needs.
• Participate in the implementation of a succession plan to ensure the team's continuity.
• Define individual and team objectives and monitor progress using key performance indicators.
• Regularly evaluate employee performance and provide constructive feedback.
• Define priorities, manage task allocation and completion to ensure timely delivery.
• Ensure clear and regular communication within the team.
• Foster collaboration among team members and with other company departments.
• Ensure compliance with company policies regarding working hours.
• Ensure compliance with HR rules and processes within your team.

Budget

• Develop the annual budget for your area of responsibility, aligning it with the forecasts and objectives of your department.
• Present, explain, and justify all budgetary elements for the department to your management.
• Implement dashboards and reporting systems to monitor budget execution.
• Analyze discrepancies between forecasts and actual results, identify the causes, and implement the necessary corrective actions.
• Identify areas of expenditure that can be optimized and propose cost reduction strategies.
• Participate in contract negotiations with suppliers and service providers related to your area of responsibility.
• Evaluate investment projects and ensure budget monitoring.

Purchasing & Legal

• Ensure compliance with regulations and procedures related to supplier management (creation of purchase orders, receipt, and validation of invoices/payments).
• In collaboration with the Purchasing and Legal departments, coordinate or supervise the creation and compliance of contracts.

Governance & process

• Ensure compliance with IT policies and security standards.
• Support audits and risk management activities.
• Maintain operational procedures and documentation.
• Ensure alignment with enterprise architecture and technology standards.

Reporting & documentation

• Maintain KPIs and management reporting.
• Keep documentation accurate and up to date.
• Provide visibility on risks, projects and service performance.

The above is subject to change from time to time as deemed necessary by the Management

• At least 3 years of proven experience in similar roles
• Strong leadership and team management skills
• Excellent problem-solving and analytical abilities
• Excellent communication and interpersonal skills (Diplomatic & a mediator)
• Ability to work in a volatile and constantly evolving environment (versatile)
• Familiar with infrastructure assets such as switches, Wi-Fi, firewall.
• Ability to travel throughout Greater China Region (GCR) as and when required
• ITIL v4 or V5 Certified
• Experience in managing retail and office projects or similar
• Flexibility in working hours
• Fluent in written and spoken English is required
• Proficient in Mandarin is a plus

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.