Application Support Analyst

Application Support Analyst - Pyramid Global Technologies | Career Page

Application Support Analyst

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Job Openings Application Support Analyst

About the job Application Support Analyst

Job Description of Application Support Analyst in Sydney

Technical Skills

Working experience of supporting applications in

• Windows
• MS SQL
• JBOSS/Java
• Trade operations functional knowledge
• Control-M, MQ
• Support experience
• Ability to read code and debug is required.

Experience range

5-10 years

Qualification or certifications

Must-Have/Mandatory

• Good analytical & troubleshooting skills
• Ability to work under pressurized environments
• Good communication (Oral, Verbal & Written) skills
• Set of Technical skills mentioned above
• Self-driven, proactive team player
• Ability to troubleshoot and think outside the box to resolve rarely seen problems.
• Participation in on call roaster.
• Knowledge of trade operations, Documentary Collections, Documentary Credit, Trade Finance and Guarantees

Good-to-

Have/Desirable

• Relevant certifications
• ITIL/ production support background
• Interpersonal skills
• Tools like ServiceNow.
• AppD, Splunk

Key Responsibilities

• Day to day support of international trade applications, including working with the Business Support team to resolve issues within trade apps and in the overall environment.
• Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & realtime), reporting, and overall environment issues
• Respond to queries from interfacing systems (both external and internal), assist in resolving data, connectivity, and reconciliation issues.
• Complete audit requests (internal and external) in a timely manner
• Involvement in trade applications project work and participation in operational readiness, ensuring the integrity of the Production environment is maintained and kept as priority over all else
• Investigate and develop fixes for small bugs or functionality issues.
• Incident and Problem management.
• Investigate and resolve tickets in agreed timeframes and ensure all tickets are correctly documented.
• Change management Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments.
• Resolution of major incidents in a time-sensitive environment
• Ensure the batches are completed as per SLA and the system is up to date by the start of the next business day.
• Monitoring of maintenance and capacity (DB sizing, file system sizing/archiving/retention/cleanup, server resources)
• Participate in disaster recovery, develops improvement for performance availability and reliability.

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