HR Helpdesk Administrator (URGENT)

o handle day-to-day HR Services Help desk operations and provide first level support to resolve reported technical problems or route complaints/requests to support engineer or the relevant IT functions as per the complexity of the task.

Maintain and monitor request logs to follow up on the requests received.

Minimum Qualifications

Bachelor's degree

3-5 years of experience in HR Support or helpdesk operations

Job Specific Skills

• Working knowledge on desktop hardware, operating system, software application and network troubleshooting
• Strong knowledge and experience in ITIL service desk implementation and performance tuning
• Good Knowledge about Computers & Operating systems
• Ability to learn & adopt to new networks installed at the organization
• Communication Skills
• High-level experience in customer support services
• Analytical mindset
• Ability to formulate plans, designs, practices, policies and procedures related to operation and new projects