LANDesk SME

Description

6-10 years of experience. Provides assessments of technical and operational practices based on leading industry standards specific to the requested technology.

Responsibilities

• Provides assessments of technical and operational practices based on leading industry standards specific to the requested technology
• Plans, organizes, and conducts research in a variety of areas, such as new or existing products, science, social science, law or business in support of an IT initiative.
• Searches sources such as reference works, literature, documents, newspapers, statistical records, and other sources of information. May use Internet, Intranet, magazines, periodicals, journals, and other media to perform research
• Analyzes information and statistical data to prepare reports and studies for use by professionals.
• Sever as the system administration to configure, maintain and monitor the LANDESK environment and all related components
• Deploy high and critical patches to all LANDESK managed endpoints, via core servers and Cloud Service Appliances
• Develop and maintain patch management schedule
• Maintain web console for technicians and customers to access remote control tools and reports
• Manage all applications, links and documents published in Portal Manager and Workspaces
• Deploy and update LANDESK clients on all systems reporting to LANDESK core servers
• Proactively plan and assist the team with inventory and patch management, software distribution, power saving and report desktop services in a multi-domain enterprise network
• Monitor assets and ensure updates and patches are timely completed
• Documents and translate business requirements to technical specifications
• Provide quality technical support and make recommendations for solutions in a fast pace working environment with the ability prioritize tasks and drive key initiatives to meet Service Level Agreements (SLAs) ensure long term customer success
• Plan and conduct testing to validate stability of work products in lower environment prior to implementation
• Perform research to resolve technical issues and assist others with troubleshooting difficult and complex issues
• Ensure all LANDESK servers are synced for use to supporting reporting and data analytics
• Develop and create routine and custom compliance reports
• Keep customer informed of how and when issues are resolved

Minimum Education/Certification Requirements

Master’s degree in Information Technology or related field or equivalent experience

Responsibilities

• Provides assessments of technical and operational practices based on leading industry standards specific to the requested technology.
• Plans, organizes, and conducts research in a variety of areas, such as new or existing products, science, social science, law or business in support of an IT initiative.
• Searches sources such as reference works, literature, documents, newspapers, statistical records, and other sources of information. May use Internet, Intranet, magazines, periodicals, journals, and other media to perform research.
• Analyzes information and statistical data to prepare reports and studies for use by professionals.

Minimum Education/Certification Requirements

Master’s degree in Information Technology or related field or equivalent experience

Skills Required

• 10 yrs as SME in complex enterprise level projects
• Experience in IT with an emphasis on providing customer service, support, and consulting in a multi domain and node environment
• Deploying and managing the LANDesk Management Suite 9.0 or higher
• Experience with database & SQL development, configuration and querying
• Experience with Testing validation and verification, quality assurance strategies and techniques
• Experience deploying, configuring and troubleshooting with Window Server 2008 or higher
• In-depth knowledge of Windows 7/10 operating systems and MAC OSX 10.10.X
• Knowledge and experience with scripting technologies (Powershell & VBscript) and automation tools
• Microsoft Certified Solutions Associate (MCSA)
• Certified LANDESK Administrator/Engineer (CLA/CLE)
• Knowledge and experience working with networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, and switching/routing
• Knowledge and experience with packaging software for distribution across multiple domains.

All your information will be kept confidential according to EEO guidelines.