IT Business Analyst

Luck Companies is looking to hire an IT Business Analyst to bridge the gap between our business needs and technology solutions. This role partners with stakeholders across the organization to define requirements, prioritize work, conduct user research, and coordinate delivery, ensuring our technology investments are grounded in real user insights and aligned with business strategy. At Luck Stone, the tools we build and improve directly shape how our people work and how we serve our customers.

Essential Functions

30% of job

Analysis & Process Improvement

• Analyze current business processes and identify opportunities to improve efficiency and effectiveness.
• Work with business and technical teams to develop technology solutions that solve business challenges.
• Document business requirements, workflows, system needs, testing plans, and implementation processes.

30% of job

Project Ownership & Delivery

• Gather business requirements and turn them into clear user stories and acceptance criteria for development teams.
• Manage priorities, timelines, and project deliverables to ensure successful product releases.
• Coordinate user testing, resolve issues before launch, and communicate project updates to stakeholders.
• Create user documentation, training materials, and release notes to support successful adoption of new features.

20% of job

User Research & Experience

• Conduct user interviews, surveys, and research to understand customer needs and improve products.
• Analyze research findings and create process flows, user journeys, and recommendations that guide product decisions.
• Collaborate with design and development teams to ensure solutions are user friendly and aligned with business goals.

20% of job

Collaboration & Strategy

• Build strong relationships with business leaders, technical teams, and external partners.
• Help develop product roadmaps by balancing business priorities, customer needs, and technical requirements.
• Present recommendations, project updates, and insights to stakeholders using data to support decision making.

Technical Competencies

• Proficiency with Microsoft Office 365 (Excel, Word, Outlook, Teams)
• Hands-on experience with Agile project management tools such as Jira, ClickUp, or Azure DevOps
• Strong understanding of business process analysis and process redesign concepts
• Experience with Agile/Scrum methodology and iterative delivery practices
• Knowledge of UX best practices, Design Thinking methodologies, and accessibility principles
• Experience using UX research and prototyping tools (e.g., Figma, Sketch, InVision, SurveyMonkey)
• Familiarity with data analytics and ability to leverage quantitative and qualitative data to inform decisions
• Understanding of enterprise business applications and software delivery lifecycle
• iOS/Android experience a plus

Behavioral Competencies

• Excellent verbal and written communication skills; ability to communicate effectively with all levels of the organization
• Strong presentation and facilitation skills
• Strong problem-solving and critical thinking skills
• Ability to multi-task, prioritize, and manage multiple concurrent initiatives and meet deadlines
• Ability to build and maintain collaborative relationships across cross-functional teams
• Business and financial acumen with a customer-centric mindset
• Desire to continuously improve the end-user and customer experience

What You Bring

Experience

5+ years in a Business/Data Analysis, Project Management, System Management or closely related role. Exposure to enterprise business applications and digital product delivery is a plus.

Skills

Proficiency with Microsoft 365, hands-on experience with Agile tools like Jira, ClickUp, or Azure DevOps, and familiarity with UX research and prototyping tools such as Figma or InVision.

Certifications

Agile/Scrum (CSPO, PSPO) or UX certifications are a plus, but not required.

Schedule

Onsite, standard office hours with occasional exposure to plant and quarry conditions.

Pay & Benefits

Benefits start on Day 1 of employment and include:

• Medical, dental, vision, life insurance, and long-term disability
• Paid time off: personal, vacation, holidays, and 5 well-being days
• Matching 401(k) and retirement pension

Luck Companies is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.