Technical Specialist

• Oversee the support and maintenance of the Mobile Video Recorder environment and associated police vehicle technology solutions.
• Lead troubleshooting efforts of highly complex issues related to connection performance issues and outages of the Mobile Video Recorder environment.
• Coordinate and communicate activities with various internal and external technical and business partners.
• Responsible for determining root cause analysis and implementation of any corrective actions and policies.
• Make recommendations for improvements to the overall in-car video design, configuration, and security of the Mobile Office environment and associated police vehicle technology solutions.
• Provide management reports and analytics on utilization, performance, availability and storage upon request.
• Provide technical guidance and leadership to a team of technical professionals that includes Commonwealth employees and Commonwealth contracted vendors.
• Monitor and track Mobile Video Recorder operational issues to ensure the stability of the overall MVR environment.
• Responsible for configuration of video management, retention, availability and policy in coordination with the appropriate business owner of the agency.

Required Skills

Experience with format project management methodology

4 year college degree or equivalent technical study

Strong leadership and organization skills

Must have excellent verbal and written communication skills in a technical environment

Must have excellent diagnostic troubleshooting skills

3 – 5 years of experience in desktop support

3 - 5 years of experience with wired and wireless software configurations

3 - 5 years of experience with wireless access points communication

8 – 10 years of Networking experience, specifically with routers and switches

3 – 5 years of Broadband and Aircard experience

Understanding SHA2 Certs

All your information will be kept confidential according to EEO guidelines.