Network Services Technician - Office of Information Technology

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Description

JOB DESCRIPTION

• Supports and assists with installs and activations and repairs campus voice and data services.
• Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service.
• Supports communications wiring installs, labeling and testing in accordance with internal IT and Industry standards.
• Interacts with Coordinators and customers to clarify work details and to troubleshoot issues.
• Utilizes automated tracking and management tools to update status, report details and complete work assignments.
• Interacts with customers to determine needs and issues.
• Assists with equipment demonstrations to explain operations.
• Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility.
• Performs on-site customer walk-throughs to assist with developing effective WOs.
• Prepares for moves to support equipment needs, clarify instructions and gather resources (e.g., department staff, etc.).
• Assists with moves of communications services to provide existing service levels at new locations. Supports new voice and data connections to provide customers with new service.
• Interacts with Coordinators to update and change WO instructions.
• Assists with wiring installs to provide connections from communications closets to the workspace.
• Inspects communications closets to ensure security, safety and cleanliness.
• Evaluates communications closet configurations to recommend data switch port upgrades.
• Maintains FS vehicles to ensure safety and operability.
• Maintains campus emergency and elevator phones to ensure service levels and safety.
• Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands.
• Utilizes MySoft to update WOs and to document and track work status for meeting service level requirements.
• Updates MySoft records to maintain accurate and up-to-date information.
• Applies accurate prices for work performed to WOs to ensure proper billing.
• Closes out trouble tickets to verify issues have been corrected.
• Utilizes Microsoft Excel to build spreadsheets for data port assignments.
• Utilizes applications to print labels for phones.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS

• A high school diploma and one year of relevant IT experience, OR an equivalent combination of education, training, and/or experience.
• Ability to lift up to 50lbs.
• Ability to bend, stoop, and twist.
• Valid Georgia driver's license and an insurable driving record.

NOTE

Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Telephone

404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.