IT Helpdesk

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IT Helpdesk

Location

Kuala Lumpur, Kuala Lumpur, Malaysia

Department

Technology

Posted Date

8/24/2026

About AvePoint

AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments — so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more, visit www.avepoint.com.

Key Responsibilities

1.Provide end-user support for hardware and software issues, helping resolve productivity challenges.

2.Maintain and troubleshoot issues related to hardware, software, and network connectivity.

3.Serve as the main point of contact for helpdesk requests and provide timely resolutions.

4.Document IT processes and coordinate user training as needed.

5.Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.

6.Oversee office networking, including managing firewalls and switches.

7.Maintain virtualization environments and manage virtual machine (VM) allocation.

8.Require the ability to independently maintain Microsoft 365-related, including but not limited to account maintenance, SharePoint maintenance, email management, license assignment, and log-related inquiries.

9.Take on additional tasks assigned by the IT Manager or Office Manager.

Qualifications

1.Proven experience in IT support, system administration, or a similar role.

2.Knowledge of network infrastructure (e.g., firewall, switches) and virtualization environments.

3.Cloud operation skillset and experience is preferred.

4.Strong troubleshooting skills with hardware, software, and network issues.

5.Experience with Active Directory, Azure AD,M365 and managing account operations.

6.Excellent communication skills and the ability to coordinate training for end-users.

7.Detail-oriented with experience in asset management and documentation.

8.Have a good sense of security operation and change management process.

Education

Bachelor and above

Other desired certifications / preferred skills other qualifications

Microsoft Azure certifications (AZ-104, AZ-305, or equivalent) or

Microsoft 365 certifications (MD-102, MS-102, or equivalent) or

Networking certifications (CCNA or equivalent)

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Why AvePoint?

We are invested in the success of our colleagues, partners, customers, and community. We do this by promoting global collaboration and taking pride in helping, sharing, mentoring, and coaching each other.

Life at AvePoint

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