IT Support (Talent Pool)

IT Support (Talent Pool) - MyRobin.ID | Career Page

Jakarta, Jakarta, Indonesia HR

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Job Openings IT Support (Talent Pool)

Coordination with the Remote users and install the mandatory utilities
Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
Maintaining and administering computer networks and related computing environments
Thorough understanding of TCP/IP and networking concepts
Configure and Manage Wireless Access Points
Troubleshoot network and wireless connectivity of corporate users
Knowledge of application transport and network infrastructure protocols.
Manage printer servers
Manage hardware and software assets
Handling Outlook and Mailbox-related issues
Assist users in connecting Video conferencing applications such as Googlemeet, Webex, etc.
Walk customers through installing applications and computer peripherals Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Follow up with users to ensure their systems are functional
Basic knowledge on Switch, Router, and Firewall functionalities.

Requerements

Bachelor's degree in Information Technology, Computer Science, or a related field.
At least 1-3 years of work experience in technical support or IT Support roles.
Excellent verbal and written communication skills in both local language and English.
Strong analytical and problem-solving abilities.
Good interpersonal skills and the ability to work in a team.

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Skills