Technical Support Engineer

G2 Risk Solutions

Posted 2mo ago

The employer’s full description could not be read from their board. This is a summary of the posting — follow the apply link for the original.

Investigate and resolve customer issues across products and services
Analyze API requests/responses and database records to identify root causes
Support customers, Customer Success Managers, and internal teams with technical issues
Collaborate with Engineering and Product teams to reproduce, escalate, and resolve issues
Prioritize and manage issues based on customer impact and business needs
Work effectively in a global team environment spanning multiple time zones
Manage, prioritize, and track customer issues using Zendesk, Jira, and other ticketing systems

1–2 years of experience in Technical Support or a similar customer-facing technical role
Ability to troubleshoot technical issues, investigate root causes, and work collaboratively
Experience working with and troubleshooting REST APIs
Customer-facing skills with the ability to communicate technical concepts clearly
Basic understanding of SQL with the ability to write simple queries
Experience with ticketing and issue-tracking systems such as Zendesk, Jira, or similar tools
Self-motivated, detail-oriented, and comfortable managing multiple priorities

Experience with scripting or automation (e.g., Python)
Experience supporting customer due diligence processes, security questionnaires, RFIs, or technical documentation requests
Experience using AI tools (e.g., ChatGPT/Claude, or similar) to assist with troubleshooting, research, documentation, and day-to-day productivity

Skills