Senior Solutions Support Engineer

Wiz

Posted 2mo ago

The employer’s full description could not be read from their board. This is a summary of the posting — follow the apply link for the original.

Provide technical customer support experience within the Wiz product
Troubleshoot and solve customer technical issues
Identify cases that require escalation
Serve as the subject matter lead on core technologies within the Wiz product line
Mentor and coach team members
Gather, collate, generate and publish content, including training material
Participate in on-call rotation
Create, maintain, and coordinate incident management requests
Design and implement solutions that scale the support offering through automations

Comfortable working 9-6 EST/EDT
7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
A minimum of 3+ year experience with Cloud technologies (Azure, AWS, GCP)
2+ years of hands on experience with Kubernetes (AKS/GKS/EKS etc..)
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
Proficiency with command-line tools and Linux operating system environments
Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person
Reside in the contiguous United States

3+ years of hands-on Technical Escalation Support experience (in a Tier 2/3 environment), or related customer-facing role
2+ years of experience with deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP)

Skills