Technical Support Engineer

Job Description

Tasks & Responsibilities

• Provide technical support for Solar customer base in the Oceania region.
• Documentation of support cases with customers according to international standards.
• Follow the defined communications channels and support processes.
• Collaborate on the continued improvement of products, processes, and tools by actively providing feedback.
• Coordinate, complete and document support related services in agreement with management.
• Proactively collaborate in the achievement of defined support goals and continued improvement of customer service.

The following additional tasks could arise

• Participation in national and international projects (e.g. CRM, Contact Center, SOS)
• Participation in internal training events.
• Support in the integration and development of new employees and internal educational programs.

Skills & Requirements

• Engineering graduates in Electrical/ Electronics with minimum 3 – 5 years of relevant experience in the solar industry.
• Specific experience of international companies, technical customer support is desirable.
• Fluent English skills (spoken and written) are required for daily communication with international colleagues and customers.
• Willing to work in early morning shifts.

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