Production Control Supervisor-(Night)

Provide functional support in the enterprise operations center, during overnight shift, which provides advanced infrastructure support of Windows, Unix and mainframe servers, databases, applications, hardware and software, telecommunications, peripherals, and data center environments. Responsible for the identification and resolution of service-level problems and mission-critical tasks, by helping to resolve technical problems, for complex IT systems. Understands organizations’ strategic goals and contributes expertise in future planning activities.

Plan and manage the work of the functional group. Lead projects and initiatives. Under direction from management, works at an advanced level of all enterprise operations phases; client/server (physical and virtual servers), mainframe, networking, telecommunications, using independent judgment in matters of significance and technical complexity.

Provide effective first, second and third-tier problem recognition, to ensure continuous, uninterrupted service, through troubleshooting, isolation, resolution and self-directed analysis to restore service affecting IT infrastructure.

Manage, schedule, report and troubleshoot batch processing jobs utilizing automated scheduling software in mainframe and open systems environments.

Create, and maintain job definitions, interrelationships and calendars. Investigate and work closely with applications and/or technical support staff, in the event, error conditions require corrective actions to be taken.

Evaluate, recommend and implement automation and scheduling solutions to meet stakeholder needs.

Assist in handling business and IT related emergencies. Provide services for disaster recovery, data restoration and Windows server decommissioning and hardware replacement.

Develop and maintain operational documentation. Interact with internal and external technical support staff including developers, technicians, managers, vendors and carriers when necessary to work on affected hardware, software and associated peripheral devices including voice and data circuits.

Lead the functional team; direct day-to-day activities, and provide guidance and recommendations.

Provide input into team employee performance reviews.

Flag performance and personnel issues for people manager resolution. Perform any additional responsibilities as requested or assigned.

Bachelor’s Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor’s degree.

A minimum of two years additional directly related technical experience is required.)

Six years of experience in the IT field, including technical support of IT systems.

Must be available to work an overnight shift aligned to location:

• Central Time: 12:00 AM – 8:30 AM (starting Monday)
• Pacific Time: 10:00 PM – 6:30 AM (starting Sunday evening)

Advanced-level knowledge of client/server, mainframe z/OS operating system and subsystems, applications environments, automated scheduling software and monitoring systems.

Proven ability to identify conflicts and facilitate resolution.

Experience in risk and production management in the operations environment. Ability to lead the work of others.

Superior organizational skills and excellent communication abilities. Strong analytical, problem-solving and decision-making skills. Availability to work any shift including holidays in a 7/24 work environment.