Process Manager - Product Owner, MDM

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Value Proposition

• Drive Enterprise Data Trust: Lead strategic Data Quality and Master Data Management initiatives that directly improve business decision-making, operational efficiency, compliance, and data readiness across the organization.
• Shape the Future of Data Maturity in MDM : Build and mature enterprise-wide capabilities in Data Quality, MDM, Reference Data Management, while influencing senior leaders and driving transformational change

Job Details

• Position Title: Process Management, MDM
• Career Level: P4
• Job Category: Assistant Vice President
• Role Type: Hybrid
• Job Location: Bangalore

About the Team

The Master Data Management team is responsible for establishing trusted, governed, and business-ready MDM data assets across the organization. Our mission is to enable high-quality, consistent, and accessible data that powers operational excellence, analytics, and digital transformation using Master Data Domains.

Implement and monitor data quality dimensions including completeness, validity, uniqueness, consistency, accuracy, and timeliness.

Conduct ongoing assessments and reviews of critical enterprise data assets.

Impact

The Product Owner for Master Data Management is responsible for driving the vision, roadmap, and delivery of FCB's Unified Master Data Management (UMDM) platform.

The role partners closely with UMDM Business Owners, Data Governance, Architecture, Compliance, Operations, and Agile delivery teams to establish a unified and trusted source of MDM Customer, Relationship, and Reference Data across the enterprise.

The Product Owner is accountable for prioritizing the MDM backlog, defining business requirements, and ensuring the delivery of data capabilities that support regulatory compliance, customer onboarding, operational efficiency, reporting, analytics, and downstream consumers and applications in Batch and Realtime.

Key Deliverables

Key Responsibilities

Product Vision and Strategy

• Own the UMDM product roadmap and align delivery objectives with FCB's data strategy.
• Define and prioritize capabilities supporting:
• Customer and Party Master Data
• Relationship Management
• Reference Data Management
• Data Quality and Data Governance
• Partner with business stakeholders to identify opportunities for process simplification and data standardization.
• Ensure MDM capabilities support strategic business initiatives and regulatory requirements.

Backlog Management

• Own and prioritize the MDM product backlog.
• Develop Epics, Features, User Stories, and Acceptance Criteria.
• Balance competing priorities across business units and technology teams.
• Ensure stories are sufficiently refined and ready for sprint execution.
• Drive backlog grooming and prioritization sessions.

UMDM Platform Ownership

• Define requirements for:
• Golden Record Creation
• Match and Merge Rules
• Survivorship Rules
• Hierarchy Management
• Party Models
• External Identifier Management
• Address Management
• Data Stewardship Workflows
• UI for Users C360
• Mandatory columns and Integration requirements for batch/real-time
• Partner with architects to evolve the enterprise customer data model.
• Ensure alignment between source systems, UMDM, and downstream consumers.

Data Quality and Governance

• Collaborate with Enterprise Data Governance teams.
• Define business data quality rules and data standards.
• Oversee implementation of MDM / DQ services including CDQ, Address Validation, and external data providers like D&B.
• Partner with Collibra and Data Governance teams to ensure data lineage, metadata management, and policy compliance.
• Establish and monitor KPIs related to data quality, completeness, accuracy, and duplicate reduction.

Leadership/Stakeholder Engagement

• Facilitate workshops or participate in requirements gathering with Product Owners, Business Users, Data Stewards, and Technology teams as required.
• Present updates, risks, and metrics to leadership.
• Manage delivery expectations and drive decision-making.

Agile Delivery Leadership

• Participate in:
• Sprint Planning
• Backlog Refinement
• Sprint Reviews
• Retrospectives
• Provide clarifications to development and testing teams.
• Review completed stories and approve business acceptance.
• Ensure business value is delivered for Sprints/ Program.

Testing and Release Management

• Define UAT scope and acceptance criteria.
• Support SIT, Regression Testing, and Production Validation activities.
• Validate parity testing between source systems and UMDM.
• Ensure releases meet business requirements.
• Sign off on production deployments and post-release validation.

Required Experience

Professional Experience

• 10+ years of experience in Data Management or Enterprise Data Programs.
• 5+ years in Product Owner, Lead Business Analyst, Product Manager, or MDM leadership roles.
• Experience delivering enterprise-scale Customer or Party Master Data Management solutions.
• Experience working within Financial Services, Banking, Wealth Management, Commercial Banking, or Risk Management environments.
• Experience managing distributed and offshore delivery teams.

MDM Expertise

Strong experience with

• Informatica Multidomain MDM / UMDM
• Customer 360 and Party Data Models
• Onboarding Data
• Match and Merge Configuration
• Survivorship Rules
• Hierarchies and Relationships
• Data Stewardship
• Golden Record Management
• Regulatory Data Requirements

Platform/Technology Experience (Preferred)

Experience with

• Informatica MDM
• Informatica IDMC, Informatica Data Quality (IDQ)
• CDQ Validation Services
• D&B Data Integration
• Collibra
• Oracle and SQL Databases
• Data Lake and Analytics Platforms
• APIs and Event-Driven Architectures

Required Competencies

Business Competencies

• Product Ownership
• Requirements gathering
• Backlog Prioritization
• Stakeholder Management
• Data Governance

Technical Competencies

• Enterprise Data Architecture
• Data Modeling Concepts
• Data Integration Patterns
• Metadata and Lineage
• Data Quality
• Reporting and Analytics Enablement

Other Competencies

• Cross-Functional Collaboration
• Communication
• Decision Making

Role Positioning at a Glance

Key Strength

MDM domain expertise + product requirements ownership + stakeholder engagement + data governance

Acts As

Business-to-technical bridge and product requirements owner for the end-to-end MDM programme

Collaborates With

MDM Product Owner (P5) Integration & Data Engineering Leads

• Data Stewards
• Business Stakeholders

Differentiator

Shapes what gets built and why — not how; translates data complexity into business-aligned outcomes

Relationships & Collaboration

• Reports to: MDM Product Owner / Data Governance Lead/ Data Management Leadership
• Partners: Data Engineering, Operational/Reporting Teams, Data Stewards, Business Stakeholders, Senior leaders and cross-functional teams.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.