Lead - Software Development

Sutherland is looking for a highly skilled Lead Software Engineer with strong experience in Healthcare Integration. The ideal candidate should have hands-on expertise in HL7, FHIR, Mirth Connect, .NET, and SQL Server to design, develop, and support healthcare interoperability solutions. Experience in the US Healthcare domain is highly preferred.

Responsibilities

• Keep management updated: Relay vital information in the form of timely and accurate reports
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
• Take the lead: Monitor calls/chats/e-mails as per defined sample plan and targets; report out any ZT cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program

Qualifications

• Experience: 6–10 Years
• Education: B.E./B.Tech./MCA or equivalent.
• Strong analytical, debugging, and problem-solving skills.
• Good communication and stakeholder management skills.
• Experience working in Agile Scrum teams.
• Ability to manage multiple priorities and deliver within committed timelines.

Functional Domain

• Experience in US Healthcare and healthcare interoperability projects is highly preferred.

Required Technical Skills

• 6+ years of experience in software development.
• Strong hands-on experience with Mirth Connect (NextGen Connect).
• Strong knowledge of HL7 v2.x, FHIR R4, and CCDA.
• Experience with C#, ASP.NET MVC/.NET Core, Web API.
• Strong SQL Server skills including Stored Procedures, Functions, Views, Performance Tuning, and Query Optimization.
• Experience with REST APIs, JSON, XML, XSLT, and XPath.
• Experience with Git, Azure DevOps/TFS, and CI/CD practices.

Key Responsibilities

• Design, develop, and maintain healthcare integration solutions using Mirth Connect, HL7, and FHIR.
• Develop backend applications using .NET and SQL Server.
• Build and support healthcare interfaces involving HL7 v2.x, FHIR, CCDA, and X12 EDI (270/271, 276/277, 278, 834, 835, 837).
• Analyze business and technical requirements and provide scalable integration solutions.
• Develop and optimize SQL queries, stored procedures, functions, and database objects.
• Troubleshoot production issues, perform root cause analysis, and implement timely resolutions.
• Support client onboarding, deployments, UAT, production releases, and post-production support.
• Collaborate with Business Analysts, QA, Infrastructure, and customer teams throughout the SDLC.
• Participate in solution design, code reviews, technical estimations, and Agile Scrum ceremonies.
• Mentor junior developers on healthcare integration standards and coding best practices.
• Ensure adherence to coding standards, security guidelines, and development processes.
• Identify opportunities for automation and continuous process improvement.