IT Support Engineer

Job Summary

Key Deliverables and Responsibilities

Cambridge Investment Research is seeking an IT Support Engineer to administer business-critical applications, managed file-transfer processes, and third-party integrations within our production environment.

In this role, you will help administer and support secure file-delivery workflows, troubleshoot application and integration issues, and coordinate production deployments. You will collaborate with Platform Engineering, product teams, business stakeholders, and third-party vendors.

What You’ll Do

• Support third-party integrations that rely on managed file transfer and secure file-delivery processes.
• Administer and troubleshoot SFTP-based applications and workflows.
• Support the organization’s transition from the legacy Globalscape environment to JSCAPE.
• Monitor production applications and respond to failed or delayed file deliveries.
• Help deploy Azure DevOps pipelines and changes into production environments.
• Coordinate with Platform Engineering to confirm deployment requirements, expectations, and readiness.
• Support frequent production releases while following established controls and validation practices.
• Review application behavior and identify how integrations, scripts, and supporting code work.
• Gather requirements directly from product teams and business stakeholders.
• Partner with third-party vendors to establish authentication credentials and coordinate integration testing and validation.
• Use GitHub repositories and continuous integration processes to support application maintenance and deployment.

What We Are Looking For

• Experience supporting applications, production environments, integrations, or managed file-transfer processes.
• Familiarity with SFTP, ETL processes, file-delivery workflows, or related integration protocols.
• Familiarity with GitHub, source-code repositories, and continuous integration concepts.
• Experience with PowerShell or another scripting language.
• Ability to investigate technical issues and develop a working understanding of unfamiliar applications and code.
• Strong troubleshooting, organization, and follow-through skills.
• Ability to gather requirements and translate business needs into clear technical expectations.

Preferred Qualifications

• Experience with Globalscape, JSCAPE, or another managed file-transfer platform.
• Experience deploying Azure DevOps pipelines.
• Exposure to production deployment and release-management practices.
• Working knowledge of C# or the ability to review and understand basic C# application logic.
• Experience establishing or supporting authentication credentials for third-party integrations.
• Experience working in a regulated or financial-services environment.

What Success Looks Like

• Maintaining reliable and secure file-delivery workflows.
• Responding quickly and methodically to production issues.
• Communicating clearly with technical teams, business partners, and vendors.
• Thoroughly testing and validating integrations and deployments.
• Building knowledge of supported applications, scripts, repositories, and data flows.
• Helping the team deliver production changes reliably and efficiently.

Location

Phoenix, AZ or Fairfield, IA (in-office 3 days/week)

Salary

$75-85,000/year

Why Cambridge?

Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.

• Premium benefit package including medical, vision, dental, life and long-term disability insurance
• Vacation/sick time
• 401K retirement plan with company matching program
• Eleven paid holidays

You can find more details about our comprehensive benefits package here.

Cambridge Overview

Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.