AI / Machine Learning Engineer II

About Gen

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast,

LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital

generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions

to nearly 500 million users in more than 150 countries.

Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and

financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move

faster and deliver meaningful results.

When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible

working options and time off to competitive pay, benefits and well-being programs.

At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous

learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back

each other, respect each other and understand that our differences are a competitive advantage.

If this sounds like you, we’d love you to be part of Gen.

About The Role

Our team is a core part of Gen’s AI transformation. We build machine learning systems that directly improve customer growth,

retention, personalization, pricing, recommendations, billing success, and long-term customer value across a large global consumer

portfolio.

This role focuses on applied machine learning, experimentation, and business-impact modeling. You will build practical models that

personalize customer decisions across in-app messages, email, portals, billing flows, and lifecycle journeys.

We are looking for a hands-on AI / Machine Learning Engineer who can frame business problems, build models, design experiments,

measure impact rigorously, and partner with engineering and product teams to bring models into production. Experience with

recommender systems, uplift modeling, contextual bandits, pricing, or lifecycle personalization is a strong plus.

Key Responsibilities

End-to-end ML ownership

Independently lead applied machine learning initiatives from data preparation and model development

through experimentation, production deployment, monitoring, and continuous optimization.

Productionization and MLOps

Deploy and operate scalable ML solutions with robust workflows for batch or real-time inference,

evaluation, monitoring, observability, versioning, retraining, rollback, and continuous model iteration.

Experimentation and impact measurement

Design and analyze A/B tests, holdouts, and validation frameworks to measure

incremental customer and business outcomes.

Advanced model development

Design and build propensity, response, uplift, recommendation and ranking, contextual bandit,

segmentation, optimization, and customer-value models.

Cross-functional delivery

Partner with ML infrastructure, data engineering, backend engineering, product, analytics, and business

teams to integrate models into reliable production systems.

AI-first engineering workflows

Build agentic tools, automation, and reusable modules that streamline model development and MLOps

workflows, improve productivity, and increase the speed, quality, and consistency of ML delivery.

About You

Education

Degree requirements are flexible. A technical degree in Computer Science, Data Science, Statistics, Mathematics, Operations

Research, Economics, Engineering, or a related field is helpful, but equivalent practical experience is equally valued.

A Master’s or PhD in a quantitative field is a plus, but not required.

Experience

Applied ML experience

Five or more years of professional experience in applied machine learning, data science, ML engineering,

applied statistics, or a related field, or equivalent demonstrated impact.

Large-scale data

Experience building and evaluating models using large-scale behavioral, transactional, product, marketing, or

customer data.

Experimentation

Experience designing experiments, defining success metrics, measuring incrementality, interpreting results, and

translating findings into practical product or business decisions.

Gen | AI / Machine Learning Engineer II

Production collaboration and ML operations

Experience partnering with engineering, product, analytics, and business teams to deploy

and operate production ML systems, including inference pipelines, monitoring, observability, retraining, and cloud-based MLOps

workflows.

Relevant specialization

Experience with personalization, recommendation, ranking, uplift modeling, causal inference, contextual

bandits, pricing, optimization, or lifecycle decisioning is a strong plus.

Skills

Machine learning and modeling

Strong Python skills and hands-on experience with common ML frameworks, supervised learning,

model selection, hyperparameter tuning, evaluation, and performance diagnosis.

Data processing and feature engineering

Strong SQL skills and experience with BigQuery, Spark, or similar platforms for data

collection, cleaning, preprocessing, exploration, and feature development.

Analytics and experimentation

Strong statistical reasoning and practical knowledge of A/B testing, holdout design, causal

measurement, incrementality, statistical significance, and business-impact analysis.

Production engineering and MLOps

Experience with cloud ML platforms, deployment pipelines, batch or real-time inference, CI/CD,

model registries, monitoring, observability, retraining, rollback, and scalable system design.

Personal Attributes

Strong ownership

Takes responsibility for delivering high-quality solutions and measurable outcomes with limited oversight.

Business-impact orientation

Connects modeling and engineering decisions to customer experience, product performance, and

business value.

AI-first builder mindset

Enjoys coding, modeling, automating, and shipping while proactively using AI and agentic tools to improve

productivity and quality.

Clear, collaborative communication

Communicates assumptions, tradeoffs, risks, and results effectively across ML, engineering,

product, analytics, and business teams.

What’s Next

Our hiring process includes the following steps

Video Introduction

Submit a brief video introducing yourself, your work, and your most relevant experience.

Technical interview

Demonstrate your applied machine learning, analytical, and engineering capabilities.

Hiring manager interview

Meet with the hiring manager to discuss your background and fit for the role.

Final interview

Meet with our AI leadership, including the Chief AI Officer, for a final assessment.