Asset Management Analyst/Specialist

Job Summary

• The Asset Management Analyst is responsible for maintaining accurate records of hardware and software in the IT Asset Management system.
• Responsible for responding to Remedy request and work order tickets as they involve IT assets working independently under minimal supervision.

Key Accountabilities

• Resolve customer requests, issues in line with customer agreements with agreed schedule to required quality standards

Key Tasks & Activities

• Review Remedy ticket que and handle tickets involving AM
• Correct errors in asset database
• Provide team support and process improvements through individual contributions.
• Participate in routine operational meetings
• Productive in an open work environment with multiple conversations occurring nearby and daily deadlines
• Frequent manual keying and data entry

Min. Qualifications & Exp.

• Qualifications –
• BMC Remedy or other ticketing system
• ADDM, SCCM, Casper, ZENworks, or other computer configuration collection program
• General knowledge of IT computer systems including terms and relationships between HW, SW, and network
• IT Asset Management
• Data management and reporting
• Ability to work both independently and in a team-oriented, collaborative environment is essential
• The ability to communicate technical details and concepts to at least senior management level within a customer organization
• Critical problem solving skills with attention to detail, with the ability to explain and express technical issues to non-technical individuals
• Working knowledge of software licensing terms and agreements
• Working knowledge of System Design Life Cycle
• Working knowledge of asset management software and/or inventory-tracking systems
• Knowledge of ITIL

SoftSkills –

• Excellent communication and conversation skills (Verbal and Written)
• Strong analytical and problem solving skills
• Good documentation skills
• Good working knowledge of MS Office (including MS Word, PowerPoint, Access)
• Better than average knowledge of Excel
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance

Language

Fluency in reading & writing English