Service Delevery Manager/Project Manager

ob Description

The Project Manager – Application Migrations for a Data Center Optimization project - is responsible for managing the activities required to move a group of applications.

This individual will oversee requirements management, application migration cycles, changes to schedules, documentation and testing activities supporting portfolio migrations.

Experience with software lifecycle management methodologies such as CMMI is helpful along with ITIL process knowledge.

The project manager will have significant day-to-day contact with the customer supporting all aspects of the application delivery.

Experience with customer interface for requirements elicitation, business analysis, management of software release deliveries, coordination of quality assurance for software releases and implementations and reporting of project and delivery status is required.

Experience with management of application development projects supporting high volume automated business processing workflows would be a significant advantage.

The project manager defines the migration deliverables, tracks milestones and incurred expenses versus planned expenses, schedules roles and resources, evaluates risks and recommends contingency plans.

Assists the Migration Tech Lead with the development and technical strategy of each Wave of the project.

Assigns resources and tasks, and manages quality assurance, resolution of issues, status reviews and reporting, development of standards, change control, customer support, and compliance with all policies and procedures.

Generally leads a group of technical resources and other IT technical staff, relying on experience and good judgment to plan and accomplish goals.

Skills

Excellent verbal and written communication skills

Application lifecycle management experience

Working experience planning and organizing application development and maintenance activity

Five years’ experience overseeing application development projects

MS Office and MS Project experience

PMP Certification – highly desired

Degree

Bachelor’s degree in a related area, preferably Computer Science or five years of equivalent experience.

Have relevant certifications for the skills/infrastructure/service area/domain, i.e. PMP certification.

Responsibilities

Customer Interface

Excellent customer support and interpersonal skills

Possesses experience in the overall responsibility for structuring an application migration project

Possess a proven track record in managing application development lifecycle

Performs detailed planning, project execution management and completion of moderate or large projects.

Defines the phase deliverables

Tracks milestones and incurred expenses versus planned expenses

Schedules roles and resources

Evaluates risks and recommends contingency plans.

Assists with the development of the technical strategy.

Assigns resources and tasks

Manages quality assurance, resolution of issues, status reviews and reporting

Oversees development of standards, change control, customer support, and compliance with all policies and procedures.

Follow up with key clients regularly throughout the issue resolution process to provide smooth communication.

Provide timely and comprehensive status reports that maintain service level agreements

Provide up-to-date information to clients in response to specific inquiries

Develop follow up methodology for commitments prior to requested date.

Provide advance notifications to management regarding potential issues before they occur.

Communication

Excellent customer interface skills

Effective and adaptable team leadership

Innovative self-starter with excellent communication skills

Facilitate effective two-way communication with staff members and management

Document issue resolutions clearly and accurately

Skills

Excellent verbal and written communication skills

Application lifecycle management experience

Working experience planning and organizing application development and maintenance activity

Five years’ experience overseeing application development projects

MS Office and MS Project experience

PMP Certification – highly desired

Kindly reply to Venkat at tekwissen dot com

734-550-4449

Thanks

Venkat