Service Desk Manager FULL-TIME

Role

Service Desk Manager

Location

Sandy Springs, GA

Type

Full-time employee

Salary Range

Can be discussed

Requirements

• Bachelor's degree in Computer Science/MIS related area from four-year College or university, or equivalent combination of education and experience
• 10 years of IT experience with 5 years managing a Help Desk and/or Service Desk Technicians providing support to a large Global firm.
• Excellent written and communication skills.
• Proven track record of successful staff development, leadership and team management.
• Experience defining, implementing and reporting on SLA’s
• Proven experience implementing key support metrics that provide adequate information to Sr. Management.
• Experience utilizing an incident and request management software and associated processes
• Prior experience building/expanding a Service Desk Globally highly desired
• Prior experience developing and implementing support plans for custom software and third party applications highly desired
• Prior experience working with ITIL framework highly desired
• Prior experience working on IT Service Desk preferred
• Prior experience in Project Management / New business Transition preferred
• PMP (Preferred)

Thanks & Regards,

Chris Zion

734-274-2717

Chris at tekwissen dot com