Tools & Support Engineer

<p><span style="color

#000000;"><strong>About Us</strong></span></p> <p><span style="color

#000000;">At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.

</span></p> <p><span style="color

#000000;">More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.

</span></p> <p><span style="color

#000000;">Recognized by MedTech Breakthrough as the Best Practice Management Solution Provider in 2024 and the Digital Health Awards in 2023, SimplePractice is proud to pave the future of health tech.

</span></p> <p><span style="color

#000000;"><strong>Our Culture</strong></span></p> <p><span style="color: #000000;">At SimplePractice, we think big, we take simplicity seriously, we come as we are, we act with humility, and we are built on trust. We are committed to fostering a culture of high performance and strong accountability and seek out the personalities and talents that have the potential to make us a stronger community of builders and problem solvers.

</span></p> <p><span style="color

#000000;"><strong>The Role</strong></span></p> <p><span style="color

#000000;">Our team is looking for a Tools and Support Engineer who is solution-focused, flexible, and highly communicative. This role is a blend of support specialist and technical resource who will act as the technical liaison between our Engineering, Technical Product Specialist, and Customer Success teams.

</span></p> <p><span style="color

#000000;">This role is an incredible opportunity for an aspiring Engineer looking to gain exposure to a world-class Engineering team. You’ll be interfacing with our Engineering team on a daily basis while picking up valuable knowledge about back-end and front-end technologies. For the right candidate this role could grow into a Software Engineering role on our team.

</span></p> <p><span style="color

#000000;"><strong>About You</strong></span></p> <ul> <li style="color

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important;"><span style="color

#000000;">You are a passionate self-starter willing to push the limits of existing technology and create the best possible experience for customers and team members of SimplePractice</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">You have some experience in technology and how software works, but mostly, you are curious about finding real solutions</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">You focus on helping your team and supporting others to do their job better</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">You’re a problem solver with a positive attitude</span></li> </ul> <p><span style="color: #000000;"><strong>Responsibilities</strong></span></p> <ul> <li style="color: #000000 !

important;"><span style="color

#000000;">Lead technical deep dives into sophisticated production issues, analyzing logs, metrics, and system behavior to identify root causes and solutions that improve system reliability</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">Be a problem-solving Engineering resource for Customer Success by working closely alongside a cross-functional team, our Technical Product Specialists</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">Contribute to technical documentation for both internal and/or external use</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">Build and support internal tools that assist in day-to-day operations of our internal stakeholders</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">Lead and coordinate cross-functional incident response efforts through resolution, including participation in rotating on-call duties</span></li> </ul> <p><span style="color: #000000;"><strong>Technologies You’ll be

Regularly Working With</strong></span></p> <ul> <li style="color

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important;"><span style="color

#000000;">MySQL</span></li> <li style="color

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important;"><span style="color

#000000;">Notion</span></li> <li style="color

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important;"><span style="color

#000000;">Zendesk</span></li> <li style="color

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important;"><span style="color

#000000;">Slack</span></li> <li style="color

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important;"><span style="color

#000000;">Linear</span></li> <li style="color

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important;"><span style="color

#000000;">SQL (multiple formats)</span></li> <li style="color

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important;"><span style="color

#000000;">HTML/CSS</span></li> <li style="color

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important;"><span style="color

#000000;">JS</span></li> <li style="color

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important;"><span style="color

#000000;">Ruby/Rails</span></li> <li style="color

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important;"><span style="color

#000000;">Git</span></li> </ul> <p><span style="color

#000000;"><strong>Desired Skills & Experience</strong></span></p> <ul> <li style="color: #000000 !

important;"><span style="color

#000000;">1-2 years experience in a technical customer support role, some software development experience preferred but not required</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">Request management and strong problem-solving skills required, applicable to large and complex system scenarios</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">Strong communication and collaboration skills, along with the ability to give and receive constructive feedback</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">Experience with interpreted languages (such as Ruby, Python, Javascript) and MySQL (or similar relational databases) preferred</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">Excellent documentation and technical writing skills</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">Basic understanding or willingness to learn technical concepts and development process</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">Ability to work independently and manage multiple priorities in a fast-paced environment</span></li> </ul> <p><span style="color: #000000;"><strong>Benefits</strong></span></p> <p><span style="color: #000000;">We offer a competitive benefits program including:</span></p> <ul> <li style="color: #000000 !

important;"><span style="color

#000000;">Medical, dental, vision, life & disability insurance</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">401(k) plan with company match & employee stock purchase plan (ESPP)</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">Flexible Time Off (FTO), wellbeing days, paid holidays, and summer

Fridays</span></li> <li style="color

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important;"><span style="color

#000000;">Mental health resources</span></li> <li style="color

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important;"><span style="color

#000000;">Paid parental leave & Backup Care</span></li> <li style="color: #000000 !

important;"><span style="color

#000000;">Tuition reimbursement</span></li> <li style="color

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important;"><span style="color

#000000;">Employee Resource Groups (ERGs)</span></li> </ul> <p><span style="color: #000000;"><strong>California Job Applicant Privacy Notice</strong></span></p> <p><span style="color: #000000;">Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the</span><a href="https://www.simplepractice.

com/california-applicant-notice/" target="_blank"><span style="color

#000000;"> </span><span style="color

#1155cc;"><u>SimplePractice California Job Applicant Privacy Notice</u></span></a><span style="color: #000000;">.

</span></p> <p><span style="color

#000000;">For more information about our privacy practices, please contact us at privacy@simplepractice.com.</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><hr> <p>Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.</p> <p>The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.</p></div><div class="title">Base Compensation Range</div><div class="pay-range"><span>$83,440</span><span class="divider">&mdash;</span><span>$104,300 USD</span></div></div></div>