Senior Product Designer - Global Commercial Services Technology

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to approximately 70% of the S&P 500. We are the number one issuer of small business cards, the industry leader in corporate T&E and represent approximately 40% of the company’s total revenues. Our vision is to be essential to our customers’ businesses every day. We do that by offering a diverse suite of payment and cashflow tools our customers need to run and grow their businesses, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage their financial and payment needs.

Responsibilities

Creates user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys. Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products. Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing. Produces high-fidelity designs for implementation by development teams. Analyze user research, business insights and other data to continuously improve customer experiences. Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements. Creates and maintains UI/UX resources such as content templates, samples and guidelines, to streamline the design process for designers and developers.

• Identifies the right artifacts to create based on project needs and timeline and delivers high-quality artifacts such as wireframes, prototypes, and high-fidelity specifications
• Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data
• Presents design decisions to peers, partners and design leadership.
• Actively improves design process and workflow for themselves and team. Contributes to design systems and UX patterns.
• Collaborates closely with product managers, engineers, design leads and other cross-functional partners to define project requirements and deliver against them
• Actively engages with other designers to exchange ideas, share skills, and provide mentorship for teammates
• Mentors junior designers and peers
• Leverages design tools to efficiently deliver artifacts and drive collaboration with cross-functional partners

Qualifications

• Has at least 3 years of hands-on experience in or with a product design organization
• Has expert knowledge of Figma
• Demonstrates a deep understanding of user-centered design methodologies, research and processes
• Shares solutions and strategy to problem-solving initiatives in an engaging way
• Is a proactive and energetic communicator, with an attention to detail

Skills

• Accessibility Design
• Customer Journey Mapping
• Design Thinking
• Product Strategy
• Prototyping
• Requirements Gathering
• Wireframing

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.