Application Support Executive - Group Functions| Thane

• To provide technical and functional support for enterprise applications used across group functions such as Finance, HR, Risk, Compliance, and Procurement.
• The role ensures smooth operations, timely issue resolution, and continuous improvement of business-critical systems.
• Provide L1 and L2 support for application issues and interfaces.
• Ensure service improvements and adherence to SLAs/OLAs. Document incidents, resolutions, and system changes.
• Support audits and regulatory reporting.
• Monitor performance and availability of group applications (ERP, HRMS, Risk tools).
• Perform daily health checks, log reviews, and diagnostics.
• Support upgrades, patches, and config changes.
• Document root cause analysis and implement preventive actions.
• Liaise with Finance, HR, Risk teams to resolve issues.
• Coordinate with vendors and IT for fixes and enhancements.
• Participate in UAT and deployments.
• Identify automation opportunities and improve support workflows.
• Contribute to performance tuning and optimization.

Qualification needed

BTECH/ BCA/ BCS

Min Exp

5 years

Max Exp

8 years

3+ years of experience inapplication support and IT operations