Tech Lead - .NET / SQL Application Support

EN

6a2321619f801523f46b120d

6a2321619f801523f46b120d

Tech Lead - .NET / SQL Application Support

United States

About the Opportunity

We are looking for a passionate, hard-working, and talented Team Lead to join our team. You will be working with one of our biggest clients of the educational sector on products with a high impact on their revenue.

Position Summary

The Lead of .NET / SQL Application Support is a senior leadership role responsible for overseeing application support operations for . NET-based systems and SQL Server environments. Reporting directly to the Director of Application Support, this person leads a team of support engineers, drives strategic improvements to support processes, and serves as a key liaison between technical teams and business stakeholders. The role carries full accountability for service delivery quality, team performance, SLA compliance, and operational excellence across supported applications.

Responsibilities

Key Responsibilities

Team Leadership & People Management

• Directly manage and mentor a team of .NET / SQL support engineers.
• Set clear team goals, KPIs, and performance expectations aligned with departmental and organizational objectives.
• Foster a collaborative, high-accountability team culture with a focus on continuous learning and customer service excellence.
• Manage team scheduling, on-call rotations, and workload distribution to ensure adequate 24/7 coverage.

Service Delivery & Operational Oversight

• Own end-to-end accountability for production support operations across .NET applications and SQL Server environments.
• Oversee incident management, problem management, and change management processes.
• Monitor and report on SLA performance; lead corrective actions when targets are not met.
• Chair and facilitate major incident bridge calls; coordinate cross-functional response and ensure timely executive communication.
• Ensure adherence to support processes, escalation paths, and documentation standards across the team.

Technical Oversight

• Provide technical oversight and guidance on complex .NET application and SQL Server issues; step in to lead resolution of high-severity incidents when necessary.
• Review and approve root cause analyses, post-incident reports, and corrective action plans for major incidents.
• Oversee database health, SQL performance tuning initiatives, and maintenance of application monitoring systems.
• Ensure proper management of SQL Server environments including jobs, stored procedures, and integration services.

Strategic Planning & Continuous Improvement

• Develop and execute a roadmap for support process improvements, tooling enhancements, and automation initiatives.
• Identify recurring issues and drive systemic remediation in partnership with development and infrastructure teams.
• Establish and maintain a comprehensive knowledge base, runbooks, and support documentation repository.
• Evaluate and recommend tools, platforms, and practices to improve support efficiency and system reliability.
• Define and track team metrics; present regular operational reports and insights to the Director.

Stakeholder Engagement & Cross-Functional Collaboration

• Serve as the primary point of escalation and communication for business stakeholders on application support matters.
• Build and maintain strong partnerships with Development, QA, Infrastructure, and Business Operations teams.
• Communicate support status, risks, and improvement initiatives to the Director and other senior leaders as required.

Required Qualifications

• 7+ years of experience in application support, with at least 2–3 years in a team lead or management role.
• Proven experience managing support teams in enterprise .NET / SQL Server environments.

Strong technical foundation in

• C# and .NET Framework / .NET Core / ASP.NET
• Microsoft SQL Server and T-SQL (stored procedures, performance tuning, indexing)
• IIS administration and REST API / integration troubleshooting
• Application monitoring tools and log management platforms
• Demonstrated ability to manage P1/P2 incidents under pressure and communicate effectively with executives.
• Deep knowledge of incident, problem, and change management processes.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and decision-making capabilities with a data-driven mindset.

Nice to Have Skills

• Experience with DevOps practices, Azure DevOps, or CI/CD pipelines.
• Familiarity with cloud platforms (Azure preferred) and containerized application support.
• Experience with enterprise service management tools such as ServiceNow.

Avenue Code discloses salary range information based on our commitment to fairness and transparency. We consider a wide range of factors such as internal equity, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, business or organizational needs, and others. At Avenue Code, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for a Tech Lead is $70-75/h on W2.

Avenue Code reinforces its commitment to privacy and to all the principles guaranteed by the most accurate global data protection laws, such as GDPR, LGPD, CCPA and CPRA. The Candidate data shared with Avenue Code will be kept confidential and will not be transmitted to disinterested third parties, nor will it be used for purposes other than the application for open positions. As a Consultancy company, Avenue Code may share your information with its clients and other Companies from the CompassUol Group to which Avenue Code’s consultants are allocated to perform its services.

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