MAC Support Consultant

Qualifications and Experience

• Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro)
• Minimum 3-4 years of experience in 1st & 2nd level Corporate IT support, gained in a multi-site IT operations environment
• Proven experience of configuring workstations/laptops and associated software
• Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
• Experience working on small projects and delivering against timelines.
• Excellent organizational, communication, and technical skills with a strong customer service orientation.
• Must be a self-starter with a positive attitude.
• Excellent written and verbal communications capable of delivering at a senior level.
• Must have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity.
• Proven time management and delegation skills.
• Ability to establish strong relationships with individuals at the supervisor/team manager level.
• Must be dynamic, innovative and capable of garnering the respect and high level trust required by the help desk and IT teams for this position to be successful.
• Ability to communicate effectively with both technical and non-technical teams
• Ability to work independently while collaborating with remote teams in a fast paced environment
• Experience with conference room technology including, video conferencing, audio conferencing, and mic/speaker setups

Preferred Skills or Experience

• Experience with Remedy and Service Now ITSM Tools
• ITIL Foundation Certificate
• Experience working with Active Directory, domain services and back office/infrastructure application installation and support
• Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
• Knowledge in storage and backup technologies.
• Experience with Windows 7 and 10 Operating systems and associated applications
• Experience with Lenovo parts ordering and hardware repairs

Hi,

We have multiple openings for different location, for different clients. If you are interesting in plz find the attached details.

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