Bilingual Help Desk Analyst with Spanish in Durham NC

Posted 9y ago

Monitoring incoming issues that are resolved by the front line Help Desk staff
Diagnosing the root cause and resolving isolated issues
Escalating customer issues to development staff
Recommending product and process improvement strategies based on perceived trends or patterns in field issues
Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

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