Sr. Technical Support Engineer

Sr. Technical Support Engineer

SentinelOne

Location: US
Workplace: Hybrid
Employment: Full Time
Salary: USD 92,800–115,000/yr

Apply on the employer’s site

Posted 2mo ago

The employer’s full description could not be read from their board. This is a summary of the posting — follow the apply link for the original.

Responsibilities

Provide phone/email/chat-based customer support
Document case activities and interactions
Resolve customer issues based on SLAs
Maintain excellent customer satisfaction
Work closely with research and development teams
Contribute to knowledge base by creating solution articles, how-to guides and videos

Requirements

Excellent customer-oriented individual
Strong problem-solving and troubleshooting skills
Excellent written and verbal communication skills
Experience with endpoint and server-based security solutions is desired
Experience with host base security solutions is desired
Proficient in Windows
Proficient in Mac
Proficient in Linux
Mobile platforms a plus

Skills

AI
Windows
Mac
Linux