High Value Manager

Scope

The High Value Manager develops, implements, and improves district high-value cargo programs. The role coordinates customer requirements, operational planning, security protocols, employee training, facility controls, service provider performance, incident response, and audit readiness across all functions that support high-value shipments.

Core Responsibilities

Customer Program Management

• Serve as the district owner for high-value customer programs, SOPs, routing requirements, security expectations, and escalation paths.
• Partner with Account Management, Product, Operations, Warehouse, Security, Facility, and Branch leadership to ensure requirements are understood and executed.
• Support customer reviews, implementations, business development opportunities, readiness discussions, and issue resolution.

Operational Excellence

• Develop and maintain district operating procedures for high-value shipment planning, secure staging, provider selection, communication cadence, contingency planning, and exception handling.
• Monitor performance, milestones, service metrics, and escalation activity to ensure operational discipline and customer confidence.
• Lead root cause analysis and corrective actions for service failures, security incidents, process gaps, and near misses.

Security Program Leadership

• Coordinate implementation of Expeditors Security Standards, High Value Protocol expectations, customer security procedures, and escalation requirements.
• Manage enhanced security programs including escorts, CargoSignal, bulkheads, trailer locks, seal integrity, chain of custody, and communication controls.
• Partner with Security, Facility, Warehouse, Transcon, and Branch leadership to assess vulnerabilities, strengthen controls, and coordinate incident response.

Facility and High-Value Cage Management

• Oversee secure staging, storage, and handling of high-value cargo, including high-value cages and designated controlled areas.
• Ensure CCTV, access control, lighting, barriers, documentation, and facility security practices support customer and internal standards.
• Support TAPA, customer, and internal audit readiness through walkthroughs, evidence management, and corrective action follow-up.

Service Provider Management

• Qualify, select, and monitor approved carriers, escort providers, monitoring vendors, and security partners supporting high-value movements.
• Validate provider compliance with customer requirements, route plans, equipment expectations, communication standards, and service levels.
• Conduct performance reviews and escalate provider non-compliance or service risks when identified.

Financial Management

• Support customer pricing, profitability, budget planning, forecasting, and cost control for enhanced security services.
• Monitor escort, monitoring, premium transportation, storage, equipment, and facility-related expenses while identifying margin improvement opportunities.

People Development

• Recruit, train, coach, develop, and retain team members supporting high-value operations.
• Provide guidance on customer-specific procedures, shipment controls, security expectations, and escalation processes.
• Promote accountability, ownership, safety, security, service excellence, and continuous improvement.

Compliance and Audits

• Ensure compliance with Expeditors Security Standards, customer SOPs, facility security expectations, TAPA-related controls, CTPAT considerations, and applicable regulatory requirements.
• Maintain organized documentation for training, incidents, provider performance, audits, assessments, and corrective actions.

Required

• 5+ years of logistics, transportation, warehouse, security, or supply chain experience.
• Leadership experience managing teams, cross-functional execution, service providers, and customer requirements.
• Strong knowledge of transportation, warehouse operations, cargo security, communication, escalation management, and problem solving.
• Ability to lead through ambiguity, coordinate stakeholders, and use Expeditors systems, reporting tools, and Microsoft Office applications.

Technical Skills

• Strong understanding of software development principles.
• Experience with automation platforms such as Power Automate.
• Experience with Microsoft Copilot and M365 technologies.
• Familiarity with data structures, APIs, integrations, and system architecture.
• Basic understanding of AI, machine learning, LLMs, and prompt engineering.
• Ability to troubleshoot technical issues independently.

Business Skills

• Strong analytical and problem-solving abilities.
• Ability to understand complex operational processes.
• Experience translating business requirements into technical solutions

Preferred

• Experience with high-value cargo, enhanced security movements, technology customers, customer SOPs, facility security, TAPA, CTPAT, audits, incident response, or program implementation.
• Experience supporting major time-sensitive customer programs and cross-functional supply chain initiatives.
• Experience developing automations, applications, or digital solutions.
• Experience leading cross-functional projects.
• Experience working in operations, logistics, finance, or enterprise shared services environments.
• Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Expected base salary

$70,304.00

Eligible for bonus

Expeditors offers excellent benefits

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.