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Internal Candidates Only----IT Help Desk Supervisor

San Marcos, CA

Full Time

Administration

Mid Level

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TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

Under the direction of IT leadership, the Supervisor, IT Service Desk is responsible for supervising information technology help desk staff to ensure successful operations and performance to user expectations with emphasis on team performance, policy and procedure adherence and continuous process improvement. Success in this role relies on timely incident management, coordinated problem management and robust inventory and configuration management. The supervisor is responsible for ensuring that tickets are generated, priorities are assigned, status is communicated, escalations are addressed, and resolutions are provided.

Required Qualifications

• Bachelor’s degree in computer science, information systems or a related field from an accredited institution or an equivalent combination of education and professional experience relevant to the position.
• A minimum of four (4) years of experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
• A minimum of (3) years’ experience providing help desk support.
• Demonstrated facilitation skills to lead meetings, teams, and projects.
• Knowledge of information systems, including office automation and data analysis tools such as MS Office, simulation software, Visio, etc.
• Proficiency with software applications and various operating systems and devices.
• Proficiency in the operation and use of personal computers, utilizing ticketing systems, word processing, spreadsheet, and database management software programs (e.g., the Microsoft Office Suite), Internet browsers, websites, and e-mail systems.
• Availability to work occasionally outside of normal shifts (e.g., 8:00 am to 5:00 pm).

Desired Qualifications

• ITIL certification
• Experience providing IT Support in a healthcare setting
• Electronic health record/electronic medical record support experience
• Phone system administration for an IT call center
• A+, Network+, or Security+ certification
• Ticketing system experience

Benefits

• Competitive Compensation
• Competitive Time Off
• Low-cost health, dental, vision & life insurance
• Tuition Reimbursement, Employee Assistance program

The pay range for this role is $32.99 - $47.83 on an hourly basis and depending on experience. The most one can make during the lifespan of this role is $47.83 hour.

Pay transparency

If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

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