Onsite L2 IT Support Technician

Description

As an Onsite L2 IT Support Technician at INNIO you will be specialized to focus on network administration, end-user support, and IT project contribution, you will be instrumental in maintaining a robust IT infrastructure while actively participating in projects related to technology. Your role involves ensuring seamless network operations, providing end-user support, and contributing expertise to projects that enhance our IT capabilities. In your role in the new Matrix organisation, you will support a variety of locations and the integration of new entities.

At INNIO we offer you

• Young & supportive team - in a fast-growing international business environment
• Learn & develop yourself - help you craft your career path with (INNIO learning, free language courses according to business needs
• Hybrid working - 50% Office, 50 % Home Office with flexible working hours
• Cafeteria package with various options - SZÉP Card, Cash option, Nursery & kindergarten support
• Medicare Spring White Package- from the first day of employment
• Easily accessible location - in the heart of the most vibrant campus area in Budapest (location: 13rd District, easy to approach by Metro Line 3)
• Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
• Live an active lifestyle – activate your AYCM pass

Your Responsibilies

• Provide Smart Hands support for Network & Hosting teams, configuring and optimizing infrastructure devices.
• Deliver end-user technical support for hardware, software, and network-related issues.
• Act as the first line of support for Heaten Inc/RITMs and resolve user requests effectively.
• Participate in IT projects, implementing technology solutions and supporting project teams.
• Troubleshoot complex network and IT infrastructure issues, including outages and performance problems.
• Perform updates and maintenance on data servers and network equipment, including scheduling upgrades.
• Collaborate with network architects and cross-functional teams on network optimization, security, and access policies.
• Support the integration of hardware, software, and automation solutions, working with vendors and internal teams.
• Maintain technical documentation covering network configurations, IT systems, procedures, and project handovers.
• Create training materials and knowledge-base content to support end-users and ongoing IT operations.

Your Profile

• A degree or equivalent qualification in IT, Computer Science, Engineering, or a related technical field is preferred.
• 2–4 years of experience in IT infrastructure, technical support, network support, systems administration, or a similar role is expected.
• Hands-on experience with network and hosting infrastructure, including configuring, maintaining, and troubleshooting network devices and IT systems, is highly valuable.
• Solid knowledge of Windows environments, servers, networking concepts, and endpoint troubleshooting is required.
• Experience with Active Directory, Azure AD, ITSM/ticketing systems, and standard IT support processes is beneficial.
• The ability to independently diagnose and resolve complex technical issues, while knowing when to escalate to specialized teams, is essential.
• Experience supporting IT projects and implementing or integrating hardware, software, automation, or infrastructure solutions is an advantage.
• A good understanding of network security, access management, performance optimization, and infrastructure reliability is expected.
• Strong analytical and problem-solving skills, combined with a proactive and service-oriented approach, are important for the role.
• Effective communication and collaboration skills are required to work with end users, network architects, project teams, vendors, and other stakeholders in a global environment.
• Relevant certifications such as CompTIA Network+, CompTIA A+, Microsoft certifications, ITIL Foundation, or equivalent are considered an advantage.
• Strong English communication skills are required, while German or other additional languages are a plus.