Senior Business Analyst - Conversational AI

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.

If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

Role

Sr .Business Analyst - Conversation Designer (Delivery)

Work Location

India (Mumbai, Bangalore)

Experience

3 to 6 years

As part of the core delivery team of Quantiphi, the Conversation Designer will be responsible for designing the

user experience of a virtual agent. Your focus would be to ensure that the virtual assistant is conversationally

engaging, impactful for the end-user, and matches the voice of the brand. You will translate the brand’s

business requirements into natural dialogue flows backed up by UX research and good design practices. Act as

a conduit between technical team members and business customers, and take a lead in preparing functional

and technical specification documents.

Roles & Responsibilities

• Gather customer requirements, analyze their needs and determine analytical requirements for virtual

agent

Define use cases

• Design a human-to-virtual-agent conversation flow iteratively
• Apply industry best practices and promote standards for execution and delivery approach
• Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects. .
• Act as a liaison between stakeholders, project teams, and development teams across the project life cycle.
• Showcase thought leadership on technology roadmaps, agile development methodologies and best

practices.

• Managing customer communication & relationships

Required Skills

• Experience in at least one of the following areas: Analytics, Conversational AI, Linguistics, Copywriting, UX

Design or Product Design

• Excellent communication, articulation, abstraction, analytical and presentation skills
• Ability to work with minimal supervision in a dynamic and timeline sensitive work environment
• Excellent aptitude in business analysis and awareness of quantitative analysis techniques. Your plans and

actions are backed by not just gut feeling but also customer/ industry/ market research

Nice to have skills

• Experience in AI bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure

Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein etc. (as a Project

Manager/Analyst/Consultant)

• Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality

insight, Generative AI etc.), conversational interfaces, and leveraging existing services and libraries

(integration, configuration, training, continuous learning)

• Well versed with voiced based processing (text to speech, speech to text)
• PMP, PSM certification

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!