IT Help Desk

• Advising systematic know-how of procedures, operations, and work instructions
• Checking systems and equipment for substandard performance or malfunctioning
• Fixing systems and equipment problems
• Setting up of Peripherals (i.e Laptop/Desktop/Printers), as per the compliance and policy.
• Good knowledge of backup software like Synology
• Good knowledge about Office 365
• Checking Wi-Fi performance and Monitoring Cisco Cloud Miraki-based Access Points
• Good Knowledge ins Active Directory Management, DNS & DHCP
• Identifying performance problems and malfunctions
• Maintaining hardware and corresponding documentation of fixes, notes, and recommendations
• Managing routine preventive procedures; maintaining and monitoring network security
• Analyzing and resolving faults
• Monitoring network environments and proactively maintain infrastructure to prevent failures
• Updating process, procedure, and other documentation
• Log and follow-up issues with Vendors
• Perform health system checks on areas of responsibility
• Mapping client's requirements and liaise with Group IT
• Designing, deploying, maintaining, and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives
• Ensured adherence to the SLA within the network
• Responsible for monitoring and tracking IT assets
• Deep System and Storage management understanding.
• Network Management understanding.
• Familiarity with ITIL and its applications.
• Work with reports, root cause analysis.
• Maintain documentation
• Vendor negotiation
• Maintain system and storage.
• Maintain and ensure network operations.
• Monitor vendor SLAs.
• Work with vendors for solution and their support.
• Bachelor of Computer Engineering or equivalent.

Languages/Technologies

Java/J2EE, ReactJS, JQuery, JSON, HTML, JavaScript, CSS, PLSQL.

Additional

Angular 7, VueJS, AngularJS.

Frameworks

Spring Boot, Spring 4(MVC, ORM, AOP, SECURITY, Batch), Struts 2, Hibernate 3+.

Database

Oracle 19c.

Web Services

RESTful Web Services (JAX-RS), SOAP, JSON.

Build Tool

Maven.

Version Control

Bit Bucket.

Development Tools

Eclipse STS, Jira, Tibco Jasper Report.

Application Server

WebLogic Application server, Apache Tomcat Testing

Junit.