AES - DE - Generative AI Solution Architect

**Job Title:**

Gen AI Engineer – Microsoft Copilot Studio (4–6 Years Experience)

**Key Qualifications:**

• Candidates with total IT experience of 10 years. With a 4–6 years of experience in AI, Gen AI, or intelligent automation roles
• 1–2 years of mandatory hands-on experience with Microsoft Copilot Studio, focusing on designing and building custom AI copilots, agents, workflows, and conversation bots for enterprise solutions
• Strong exposure to Microsoft technologies (Microsoft 365, Azure, Power Platform preferred)
• Python & AI / Microsoft Copilot certifications are a strong advantage

**Responsibilities:**

• Design, build, and maintain AI agents and Copilot experiences using Microsoft Copilot Studio to automate and optimize business workflows
• Develop conversational and task-driven agents to manage real-time operational issues including service requests, alerts, escalations, and workflow orchestration
• Build a thorough understanding of client business processes to identify and define AI opportunities
• Partner with IT, operations, and business stakeholders to identify high-impact automation opportunities
• Gather pain points across business and technical stakeholders. Translate business and IT operational requirements into scalable Copilot solutions
• Lead the definition of AI Copilot strategies, prioritize initiatives, and drive implementation
• Prioritize AI use cases using a data-driven and impact-based approach
• Design and build Gen AI solutions tailored to client requirements
• Integrate copilots with enterprise data and workflows
• Work closely with Zensar’s SGO team to align outcomes and delivery
• Monitor, evaluate, and fine-tune AI models for performance and accuracy
• Stay updated with emerging Gen AI and Copilot capabilities
• Recommend upgrades, enhancements, and new AI solutions as needed

**Additional Information:**

• Candidates should have the flexibility to support US Easter time zone as required.

**Responsibilities:**

• Design, build, and maintain AI agents and Copilot experiences using Microsoft Copilot Studio to automate and optimize business workflows
• Develop conversational and task-driven agents to manage real-time operational issues including service requests, alerts, escalations, and workflow orchestration
• Build a thorough understanding of client business processes to identify and define AI opportunities
• Partner with IT, operations, and business stakeholders to identify high-impact automation opportunities
• Gather pain points across business and technical stakeholders. Translate business and IT operational requirements into scalable Copilot solutions
• Lead the definition of AI Copilot strategies, prioritize initiatives, and drive implementation
• Prioritize AI use cases using a data-driven and impact-based approach
• Design and build Gen AI solutions tailored to client requirements
• Integrate copilots with enterprise data and workflows
• Work closely with Zensar’s SGO team to align outcomes and delivery
• Monitor, evaluate, and fine-tune AI models for performance and accuracy
• Stay updated with emerging Gen AI and Copilot capabilities
• Recommend upgrades, enhancements, and new AI solutions as needed

**Key Qualifications:**

• Candidates with total IT experience of 10 years. With a 4–6 years of experience in AI, Gen AI, or intelligent automation roles
• 1–2 years of mandatory hands-on experience with Microsoft Copilot Studio, focusing on designing and building custom AI copilots, agents, workflows, and conversation bots for enterprise solutions
• Strong exposure to Microsoft technologies (Microsoft 365, Azure, Power Platform preferred)
• Python & AI / Microsoft Copilot certifications are a strong advantage