Support Executive

Support Executive - Pyramid Global Technologies | Career Page

Support Executive

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Job Openings Support Executive

About the job Support Executive

Job Description of Support Executive in Chennai

Technical Skills

Linux based application & server support/admin skills highly desirable

Windows & Unix server background added advantage

Oracle DB, SQL & any one Scripting Language(Pearl/Bash/Unix Shell) is a must

Control-M batch monitoring

Experience with SWIFT Standards and messaging formats

Have expert knowledge on payment processing such as RTGS, Overseas Telegraphic Transfers, Overseas Fund Transfers and SWIFT messaging standards

Familiarity with Messaging Queues, ESB services & APIs integration

Appd & Splunk Monitoring

Experience in Change/INC/Problem management practices and Remedy/ServiceNOW tool

Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes

Must-Have/Mandatory

Good analytical & troubleshooting skills

Ability to work under pressurized environments and in an extremely time-sensitive environment

Good communication (Oral, Verbal & Written) skills

Set of Technical skills mentioned above

Self-driven, proactive team player

Ability to troubleshoot and think outside the box to resolve rarely seen problems.

Good-to-Have/Desirable

Relevant certifications

ITIL/ production support background

Interpersonal skills

Tools like Control-M, ServiceNow, JIRA & Confluence

Key Responsibilities

Provide application support for Global PayPlus - GPP Classic & GPPSP payment processing applications, its back-end infrastructure, and batches

Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues

Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues

Ensure the integrity of the Production environment is maintained

Investigate and develop fixes for small bugs or functionality issues

Identify and perform automation

Incident, Problem, Availability & Capacity management

Change management Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments

Resolution of major incidents in a time-sensitive environment

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