Senior Manager Application Development Lab Information Systems

This individual will oversee the development and management of the LIS portfolios and will maintain all IT service level agreements for the user community. He/she will be partnering with business stakeholders to understand their needs, designing and implementing IT solutions, and ensuring those solutions meet security, compliance and quality standards. Budgeting, vendor and spend management, regulatory compliance, Information Security, support, data protection, and business unit partnerships are required deliverables for this role.

Role Description

Business Partnering

Collaboration with business stakeholders to understand their needs and challenges.

Identification of opportunities where technology solutions can improve business processes and outcomes.

Acting as a liaison between the IT department and specific business units, ensuring business needs are met.

Solution Development & Implementation

Design and development of IT solutions that align with business requirements.

Working with cross functional IT teams and external vendors to implement solutions.

Ensuring solutions meet quality, compliance, and security standards.

Developing and maintaining documentation for IT solutions, as well as providing training and proper communication to business users on system changes.

Project Management

Potential management of IT projects related to solution implementation, upgrades, or enhancements.

Development of project plans, timelines, and budgets.

Coordination of resources and ensuring projects are delivered on time and within budget.

Support & Maintenance

Providing ongoing support for implemented solutions.

Troubleshooting and resolving issues.

Collaboration with IT support teams and vendors to address technical problems.

Security & Compliance

Providing solutions complying with relevant security standards and compliance requirements

Implementing and managing security measures to protect the organization’s IT systems and data

Performing regular risk assessments and implementing disaster recovery plans

participating in any risk management efforts.

Continuous Improvement

Identification of opportunities to optimize existing solutions and processes.

Staying up-to-date with emerging technologies and industry best practices.

Team Leadership and Development

Tracking and managing the performance of team members, providing feedback, and addressing any performance issues.

Assigning tasks, setting priorities and overseeing daily operations of the team.

Recruit, hire and develop team

Budgeting and Resource Management

Managing budget and allocating resources for various projects and operational needs.

Evaluating costs and seeking opportunities to optimize spending (ongoing task!).

Renegotiating vendor contracts, identifying areas for cost savings and ensuring that IT expenses align with the budget.

Vendor and Stakeholder Management

Maintaining relationships with technology vendors and service providers (includes negotiating contracts, reviewing performance, making recommendations for vendor selection or changes etc.).

Other Responsibilities

Other duties as assigned at the discretion of Management

Skills and Qualifications

Strong Technical Skills

Proficiency in relevant IT technologies.

Industry Knowledge

Familiarity with the healthcare industry and its specific IT needs.

Analytical Skills

Ability to analyze business processes and translate them into IT solutions.

Communication Skills

Excellent written and verbal communication skills to effectively interact with business partners and IT teams.

Problem-Solving Skills

Ability to diagnose and resolve technical issues and find creative solutions.

Project Management Skills

Ability to manage projects, timelines, and budgets.

Business Relationship Skills

Ability to build and maintain strong relationships with business partners.

Teamwork and Collaboration

Strong teamwork and collaboration skills to work effectively with other team members.

Business Acumen

Understanding of business principles and how IT solutions can drive value.

Training and Presentation Skills

Ability to effectively train business users and present information.

Compliance Knowledge

Understanding of relevant regulations and compliance standards, particularly in a healthcare environment.

EDUCATION AND EXPERIENCE

University Degree in Computer Science/ Information Systems/Business Administration or other relevant fields. MBA or Equivalent Degree Preferred.

8+ years of progressive technology leadership experience in establishing requirements and design, deployment, operation, and maintenance of LIS systems

8+ years of experience in LIS administration, support, or implementation, with at least 3–5 years in a leadership role. 8+ years of experience managing teams

Orchard LIS software Experience with several LIS solutions and healthcare interoperability standards (HL7, FHIR, ASTM) is preferred ServiceNow FSM, CRM , Sales Order Management is preferred