IT Helpdesk

IT Helpdesk - Esha Parama Technology | Career Page

IT Helpdesk

Jakarta, Indonesia

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Job Openings IT Helpdesk

About the job IT Helpdesk

TECHNICAL REQUIREMENT

• Application Support
• Hardware Management
• IT Helpdesk Management
• Basic Insurance Knowledge
• Basic IT Security
• Network Management
• IT Asset Management

Key Area

Activities

ITSM Ticketing Management

Key Measures

Administering, managing, and addressing improvement idea accordingly in terms of ITSM Tool.

Activities

End user support

Key Measures

Perform as 1st layer to identify incident or request from user and be expected could resolve prior to escalating to 2nd layer

Activities

Service Improvement (Problem Management)

Key Measures

Identify and address problems and provide idea and resolution opportunities for the company.

Activities

Month End and Year End Closing

Key Measures

Performing month end and year end closing process and deliver the result

Activities

Deliver reliable services to the end user

Key Measures

Identify and address every availability and capability services which could be provided to the end user

Activities

User Access Management

Key Measures

Manage user account accordingly

Activities

Incident Management

Key Measures

Categorize and address incidents pointing to the right engineer and resolved immediately and considered raised as a problem.

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