Customer Engineer

**The Role

**

We're hiring a Customer Engineer. This is a hybrid role that's split evenly between client-facing work and hands-on engineering. You'll be the technical partner our Client Success and Support teams can turn to in real time, and you'll spend the rest of your time shipping features and building the tooling, observability, and automation that makes our product easier to run, support, and use.

This role is a great fit for an engineer who enjoys variety, likes talking to customers, and gets satisfaction from making systems and teams run more smoothly — not just shipping features.

**Responsibilities

**

• **Client-Facing** (~50%)
• **Engineering** (~50%)

**Requirements

**

• 5+ years of experience in an engineering capacity
• A degree in Computer Science (or a closely related field)

Technical proficiency with our stack

Python, React, AWS, SQL, and Postgres

• Full-stack engineering experience — you're comfortable working across the frontend, backend, and infrastructure layers of a SaaS product
• Customer-facing experience and clear communication skills — strong written and spoken English, and genuine comfort communicating with non-technical audiences: customers, CSMs, and support agents
• Experience with (or strong interest in) DevOps and observability tooling — monitoring, logging, alerting, and incident response

A knack for debugging

you can take a vague report ("the customer says it's broken") and drive it to root cause

• Self-direction — good judgment about what to fix now, what to escalate, and what to document
• Empathy for users and internal teams alike; you see support tickets and CSM questions as signals for what to build, not interruptions

**Nice to Have

**

• Prior experience in a customer-facing engineering role (solutions engineering, support engineering, technical account management)
• Experience at a B2B SaaS company serving SMB customers
• Familiarity with building internal admin tools or support tooling
• Experience working with a distributed team across time zones