Billing & Collections Specialist - London

TransPerfect is the world's largest provider of language and technology solutions for global business. Our Billing & Collections team ensures invoices are paid on time and follows billing best practices tailored to each client. As a Billing & Collections Specialist, you'll be the main point of contact for billing and payment matters on your assigned accounts — building relationships with Sales teams and clients' Accounts Payable departments over phone, email, and other channels.

What You'll Do

Manage Collections

Own the collections workload for your assigned accounts, working with Sales and Accounts Receivable to reduce outstanding balances while preserving strong client relationships

Advise & Support

Provide knowledgeable guidance to Sales, clients, and junior team members on collections matters

Document Best Practices

Build and maintain client payment best-practice pages on the company intranet

Partner with Sales

Ensure Sales properly bills clients so invoices are paid on time, and flag trends or concerns to management

Handle Client Requests

Respond to inquiries such as W-9 forms, vendor agreements, and bank details

What You'll Bring

Clear Communicator

Strong verbal and written skills; comfortable negotiating tactfully by phone, email, or in person

Organized & Detail-Oriented

Able to manage multiple invoices and issues at once, with high accuracy

Problem Solver

Curious and solution-focused, able to spot and resolve discrepancies

Self-Motivated

Manages own workload effectively while collaborating with senior team members and stake holders

Process-Minded

Proactively identifies and drives improvements to billing and collections processes for a client portfolio

Experience & Qualifications

Education

Bachelor's degree or equivalent qualification in credit control or debt management

Experience

1–2 years in a Billing, Collections, or Credit Control role

Excel Proficiency

Comfortable with formulas and functions such as SUMIF, AVERAGEIF, COUNTIF, INDEX/MATCH, VLOOKUP, Pivot Tables, and Conditional Formatting

Outlook & Teams Proficiency

Confident using Outlook and Teams for daily communication and collaboration, with a working knowledge of AI tools (e.g., ChatGPT) to streamline correspondence and workflows

Nice to Have

Additional Languages

Spanish, German or any other European Language

E-Billing Platforms

Experience with tools such as Tungsten, Ariba, Legal Tracker, or Coupa

Accounting Software/ERP

Familiarity with data tools such as Tableau, SAP, or Power BI

Customer Service Mindset

A track record of resolving B2B collections issues while preserving strong client relationships

Ready to join a collaborative, fast-paced global team? Apply today.

• This role is open to candidates at various experience levels, with placement and compensation based on relevant experience. Whether you're early in your billing and collections career or bring several years of expertise, we encourage you to apply — we'll match you to the right level during the interview process.