Digital CRM Consultant

Key Responsibilities

Incident Management

Triage, investigate, and resolve Level 2 and Level 3 production incidents within defined SLAs.

Advanced Troubleshooting

Deep-dive into D365 Customer Engagement (CE) or Finance & Operations (F&O) to debug plugins, workflows, and integrations with Dataverse and Azure.

RCA and Bug Fixing

Perform Root Cause Analysis (RCA) for recurring issues and develop permanent technical solutions or workarounds.

Environment Maintenance

Oversee environment refreshes, AOS clustering, code deployments, and release activities using Azure DevOps.

System Monitoring

Monitor application performance, troubleshoot bottlenecks, and analyze SQL logs for database optimization.

Cross-functional Collaboration

Work alongside developers, business analysts, and Microsoft Premier Support to handle escalations.

Required Qualifications & SkillsExperience

4–6+ years of production and application support experience specific to the Microsoft Dynamics ecosystem (D365 F&O, CE, or Business Central).

Technical Stack

Proficiency in X++, C#, .NET, SQL Server, and building integrations using REST/SOAP APIs.

Cloud & Platform

Familiarity with the broader Microsoft ecosystem, including Power Apps, Power Automate, and Azure Cloud services.

Frameworks

Strong understanding of ITIL methodologies for incident, problem, service requests and change management.

Soft Skills

Exceptional analytical thinking, communication skills for stakeholder management, and ability to document operational runbooks